iPhone XS black screen

opus27 Said:

"Phone XS black screen: Restoring to factory settings would delete her data. The last backup was in April 2021 via iMazing. Here are some of the error messages. She is desperate to not lose almost a year of data. Is there no other solution?"

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Thank you for the screenshots.

• Screenshot 1
• Screenshot 2

Start Here: If your Screen is Black or Frozen - Apple Support

Troubleshooting Errors:

Refer to the following, in relevance to the error numbers shown in your screenshots.

Error Numbers:

• Error 9: If you See Error 9, 4005, 4013, or 4014 when you Restore your iPhone, iPad, or iPod touch - Apple Support
• Error 28: iOS Update and Restore Errors - Apple Support

General Links:

For general reference, refer to the following.

• iOS Update and Restore Errors - Apple Support
• If you See an Error when you Update or Restore your iPhone, iPad, or iPod - Apple Support

opus27 Said:

"Phone XS black screen: My daughters iPhone is stuck with a black screen and Apple logo. We tried all the reset and reboot procedures. We bought Tenorshare ReiBoot Pro. Nothing works. She’s so upset. Can anyone help?"

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Being Stuck in a Boot Loop:

Seems you're stuck in a boot loop. This typically occurs when you were updating something, and it was unsuccessful. So, to fix this, use my User Tip: How to Fix an iPhone in a Boot Loop - User Tip

opus27 Said:

"Phone XS black screen: My daughters iPhone is stuck with a black screen and Apple logo. We tried all the reset and reboot procedures. We bought Tenorshare ReiBoot Pro. Nothing works. She’s so upset. Can anyone help?: We tried that procedure several times. One of two things happened: either nothing or an error message."

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Thank you for the followup reply.

Three Things...

A. Restoring your iPhone Factory Settings:

Seems the ultimate solution is to restore the iPhone to factory settings. Go Here: Restore your iPhone Factory Settings - Apple Support

B. What is the error message? If need be, perform it again, and take a photo.

C. Restore your iPhone from a Backup:

Have any backups of this iPhone prior to this install. If so, then restore your iPhone from one that particularly contains this info (your most recent backup). If not, then take this as a learning experience, knowing to always backup your device prior to making any major change to it(i.e. upgrade installations). Important: Back up you iPhone prior to performing this restoration, should anything go wrong from here on out.