You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

can someone help me please my phone has frozen

my phone wont turn off, its frozen and wont power off ive tried everything on the internet. please can someone help, iphone 12

Posted on Mar 9, 2022 9:18 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 9, 2022 9:38 AM

Forced Restart should be first action

Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side button until the Apple logo appears (up to 30 seconds), then immediately release the button.



If that fails then you need a computer

If your iPhone won't turn on or is frozen – Apple Support (UK) starting at" If your iPhone turns on but gets stuck during start-up"


1 reply
Question marked as Top-ranking reply

Mar 9, 2022 9:38 AM in response to Soph2007

Forced Restart should be first action

Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side button until the Apple logo appears (up to 30 seconds), then immediately release the button.



If that fails then you need a computer

If your iPhone won't turn on or is frozen – Apple Support (UK) starting at" If your iPhone turns on but gets stuck during start-up"


can someone help me please my phone has frozen

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.