You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: EdwardMetzler
EdwardMetzler Author
User level: Level 1
16 points

M1 Macbook Pro Freezing up

My M1 Macbook Pro has frozen twice in the last two days. Mouse moves but I cannot do anything with the keyboard. Every screen is frozen. Don't remember which app I had opened yesterday, but it took a reboot by holding down the power/touch ID button to force a reboot. Today, I was editing a Word file. Had to reboot again. Escape does nothing. This thread seems to mention similar problems so I am posting here. Any ideas?

MacBook Pro (2020 and later)

Posted on Mar 9, 2022 11:11 AM

Reply
Question marked as Top-ranking reply
User profile for user: hc1111
hc1111
User level: Community Specialist

Posted on Mar 10, 2022 9:41 AM

Hey there EdwardMetzler,


To help with freezing/unresponsive apps on your Mac, try the steps below to help fix it, including Apple Diagnostics:


  • "If an app doesn’t quit as expected or it’s unresponsive, you can force quit the app (you may lose unsaved changes). Choose Apple menu  > Force Quit, select the app in the dialogue that appears, then click Force Quit.
  • If the app quit, reopen it by clicking Reopen in the dialogue that appears.
  • Restart your Mac by choosing Apple menu > Restart.
  • Make sure the app is compatible with your version of macOS.
  • Open another file in the app. There may be a problem with the original file.
  • Check for updates to your software.
  • Disconnect any peripheral devices you just connected (for example, a printer). They may not be compatible with your version of macOS.
  • Uninstall any app plug-ins or enhancements from other manufacturers.
  • If you recently updated the app or macOS, a plug-in or enhancement you installed may no longer be compatible.
  • Diagnose problems with your Mac to learn whether hardware you installed, such as additional memory, is incompatible, improperly installed or defective."


If an app freezes or quits unexpectedly on Mac


We hope this helps.


Take care!

View in context

Similar questions

1 reply
Question marked as Top-ranking reply
User profile for user: hc1111
hc1111
User level: Community Specialist

Mar 10, 2022 9:41 AM in response to EdwardMetzler

Hey there EdwardMetzler,


To help with freezing/unresponsive apps on your Mac, try the steps below to help fix it, including Apple Diagnostics:


  • "If an app doesn’t quit as expected or it’s unresponsive, you can force quit the app (you may lose unsaved changes). Choose Apple menu  > Force Quit, select the app in the dialogue that appears, then click Force Quit.
  • If the app quit, reopen it by clicking Reopen in the dialogue that appears.
  • Restart your Mac by choosing Apple menu > Restart.
  • Make sure the app is compatible with your version of macOS.
  • Open another file in the app. There may be a problem with the original file.
  • Check for updates to your software.
  • Disconnect any peripheral devices you just connected (for example, a printer). They may not be compatible with your version of macOS.
  • Uninstall any app plug-ins or enhancements from other manufacturers.
  • If you recently updated the app or macOS, a plug-in or enhancement you installed may no longer be compatible.
  • Diagnose problems with your Mac to learn whether hardware you installed, such as additional memory, is incompatible, improperly installed or defective."


If an app freezes or quits unexpectedly on Mac


We hope this helps.


Take care!

Reply

M1 Macbook Pro Freezing up

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up