Sony WH-1000XM4 problem with Monterey

Question

Level 1

6 points

Sony WH-1000XM4 problem with Monterey

I have the Sony WH-1000XM4 bluetooth headset. It worked fine with older macOS. But I recently updated to the Monterey. Whenever I temporary take off the headset and put them back during conversation (when the microphone is used), it becomes silent (no audio output, nor input). The headset stays connected to the MacBook but all sound becomes broken. The only solution I found so far is to not use headset's microphone (force MacOS to use MacBook's embedded mic instead, but this has the be configured each time the headset is connected).

Proximity sensor switching off in Sony app doesn't help (it's switched off for music playback, but doesn't affect headset issue (wen both playback and recording is used - i.e. in voice calls).

This is SO CONFUSING AND ANNOYING to have new 3000$ MacBook Pro and 300$ Sony headset and have such a poor behavior.

Any help? Thanks...

MacBook Pro 16″, macOS 12.1

Posted on Mar 9, 2022 3:06 PM

Reply

Answer 1

Jun 9, 2022 1:15 AM in response to aka3eka

Okay so i'm currently on Monterey 12.4 (21F79) and the problem still persisted for me. I've tried updating all my devices to the newest firmware and everything but nothing seemed to work. What in the end fixed it for me was a setting in the SONY HEADPHONES APP. I think it's called multiple device connection or something like that. It's so you can connect two devices at once. Disabling that feature fixed my problem. Hope it works for others too since this is so annoying!!

Reply

Answer 2

okani

Level 1

18 points

Apr 25, 2022 12:05 AM in response to aka3eka

hi, folks. I faced this problem also and solved it after upgrading my macOS to Monterey 12.3.1 (21E258).

Reply

Answer 3

VikingOSX

Level 10

126,686 points

Mar 9, 2022 3:14 PM in response to aka3eka

My WH-1000XM4 headsets work fine on Monterey 12.2.1 after I applied a headset firmware update using the Sony Connect app on my iPhone. Actually have these headphones configured to pair to my M1 mini and 16-in MBP M1 Pro. I do not use the headset microphone on my Macs.

Reply

Answer 4

VikingOSX

Level 10

126,686 points

Mar 23, 2022 6:59 AM in response to aka3eka

Upgrade to Monterey 12.3 and revisit this issue to see if anything in the operating system fixed the issue. If not, then contact Sony support and see what they have to say about it. There might be an unreleased headphone firmware update that could resolve this issue.

Reply

Answer 5

aka3eka Author

Level 1

6 points

Mar 9, 2022 11:34 PM in response to VikingOSX

I've updated headset to the latest firmware and it didn't solve the issue.

There is no problem if the microphone of the headset is not used. But each time you connect the headphones, MacOS automatically switches input device to the headset's mic and each time I just take headphones off during a call, I can no longer hear anything and no one can hear me.

Reply