ICC Profiles cannot be found by Photoshop since updating from 12.2 to 12.2.1

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9 points

ICC Profiles cannot be found by Photoshop since updating from 12.2 to 12.2.1

I upgraded from Big Sur to Monterey in early January 2022. All my print processes have been running perfectly since then. (I had the same problem as this one with Big Sur starting in November). However, when I updated to 12.2.1, the problem I had in Big Sur returned. It is exactly the same problem and with it I cannot print with the correct ICC profiles.

I run an iMac (late 2015) and print with an Epson P900. Through January and February, using Monterey, the printing process was normal, just like it has been for many years.

After 12.2.1 was installed, I can no longer find all the ICC profiles that I need for printing when I use the Photoshop dialogue box. When I set for Photoshop to control the printer and then look for a profile, I cannot see any Epson ICC profiles, nor most of my other profiles (for example, my Ilford ICC profiles. This is exactly what happened when I updated to Big Sur 10.6.1.

I've tried uninstalling and reinstalling the Epson driver (which comes with the Epson paper ICC profiles) and then uninstalled and reinstalled Photoshop. All to no avail.

I've read other places that some have the same problem and they've gone back to 12.2 in order to get it to work properly. I'm willing to do that but so far I haven't been able to contact anyone at Apple who really knows how. I'm going to continue to pursue that, but I need the time to do so.

I will also try and find someone in the Adobe support team that can help me, but I confess, I haven't had much success with that in the past.

Thank goodness I don't have any customers for whom I need to provide prints and I hope I can get this sorted before that need arrives.....which it will.

If anyone has suggestions for me, I'd be happy to receive them.

Jack

Posted on Mar 9, 2022 4:31 PM

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Answer 1

Top-ranking reply

Jackve6 Author

Level 1

9 points

Mar 15, 2022 6:26 AM in response to Jackve6

A 'Thank you' to those that followed up on my item.

Today, Mar 15, 2022, I'm both elated and annoyed. Yesterday, out of the blue, 12.3 was issued. I updated and, voila, all my printing processes are working again. That is the elation part.

The annoying part is that I was talking with someone in the Media Group at Apple last week about my challenges. The lady was very pleasant and seemed to know her stuff. She returned to that position that Apple takes when other applications are involved, in my case it is macOS, Adobe Photoshop CC, and Epson Printer driver for the P900. What she quite rightly said, was that Apple get caught up in this regularly and they can't offer solutions if the problem is with the other applications. I told her I understood, but was hoping she could tell me if there are any other reports to Apple about the same problem that I had. She said she didn't have a way to search for this.

Why she wouldn't have known that engineering was working on the problem is beyond me. Clearly, they must have known about the glitch as evidenced by the fact that 12.3 took care of the problem.

I was busy with other things last week and so never got around to moving back one version to 12.2. That would have been a lot of work on my part with a risk of losing files if I wasn't careful with a methodical data back up. I wasn't willing to bring everything back with Time Machine because that may have brought the problem along with it. I also order the new Mac Studio last week and started thinking that I would get by printing out of ColorSynch, which sort of worked, until the new computer arrived. Anyway, thank goodness I didn't go through all that effort of moving back to 12.2, as now 12.3 has solved my problem.

I don't know how I get the message back to the right people in the right department at Apple, but I'm sure going to try. This event in my case has knocked back my trust in Apple Support, even though they've been super ever since I moved to the Apple environment back in 2003.

Now, all I'm left with is a problem getting VueScan to start. That glitch also appeared when 12.2.1 was issued back in February and 12.3 doesn't seem to have resolved it. I've been working with Ed Hamrick on this one and still haven't solved it.

Thanks again for the support,

Jack

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Answer 2

Mar 14, 2022 3:58 PM in response to Jackve6

I have 2020 iMac on 12.2.1 and Photoshop 23.2.1, and P900, and can see all my ICC profiles in Photoshop, no problem.

Suggest check if ColorSync can see all the profiles.

If not, run Epson Media Installer v. 1.2.3 with the P900 turned on and "Refresh."

If still not, try copying profiles to this directory:

Macintosh HD/Library/ColorSync/Profiles

Some of the profiles may be embedded in packages in this directory:

Macintosh HD/Library/Printers/EPSON/InkjetPrinter2/ICCProfiles

in which case you need to right click and show package contents, then copy the profiles to the ColorSync folder above.

Then reboot and rerun ColorSync.

Hope this helps, if you have not already tried all this.

btw, there is no such thing as Big Sur 10.6.1. The ICC bug in Big Sur started with 11.6.2.

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Answer 3

kamote0628

Community Specialist

Mar 10, 2022 11:22 AM in response to Jackve6

Hi Jackve6, We appreciate you reaching out to us. We understand that you are experiencing issues printing from Photoshop.

We’d like to gather additional details that may help us be in a better position to assist you. Are you experiencing issues printing from other apps?

In the meantime, we recommend that you check if the issue persists when signed in on a different user account.

The article below can help if you do not have any other user account to test with.

Set up users, guests, and groups on Mac

Take care!

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ICC Profiles cannot be found by Photoshop since updating from 12.2 to 12.2.1

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