It’s been a month from now … I don’t know why my iPad when I’m on FaceTime with my friends it’s suddenly turn black then restart …. It’s happened every 10 to 15 mins . But when I used videos call on Facebook messenger it’s never happen , can I ask is it normal or something wrong with my IPad ? Thank you .
Have you attempted a forced-restart of your iPad? This will often clear an isolated software or instability problem:
If you continue to experience difficulties, you might be best advised to seek assistance directly from from Apple Support - and request a remote diagnostic test. You can contact the Support Team using the Get Support link at top-right of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:
https://apps.apple.com/gb/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad:
Have you attempted a forced-restart of your iPad? This will often clear an isolated software or instability problem:
If you continue to experience difficulties, you might be best advised to seek assistance directly from from Apple Support - and request a remote diagnostic test. You can contact the Support Team using the Get Support link at top-right of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:
https://apps.apple.com/gb/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad:
IPad Pro 12.9 2nd generation
