Apple Music can not connect
Each time I try to add a song to my library or playlist I get a can not connect message. iPhone is up to date
iPhone 12 Pro Max
Question marked as
User profile for user:
TammyW_03
User level:
Community Specialist
Hey destinee47,
We're glad you thought to ask Apple Support Communities about the alert you're seeing when trying to add a song to your library from Apple Music. If you haven't already, restart your iPhone to see if fresh connections help with this alert: Restart your iPhone
If that doesn't help, complete all steps from the following guide as they should help: If you can't connect to the App Store, iTunes Store, or other Apple services
Some additional steps are:
- Try while using a different Wi-Fi network to help rule out a network issue.
- If you use a VPN or security software, temporarily disable it as they block connections. If that helps, reach out to those app developers to look into this: How to contact an app developer
Keep us posted.
Take care.