hi, I bought and iTunes gift card online and when I redeem it, it gives me and error 1004 and try again later. what should I do to redeem it (it's and use card and my account region is Lebanon, I change the region to us and still didn't work)
iPhone 13 Pro, iOS 15
Hi there Kawal88,
There are a few reasons why you may not be able to redeem that gift card.
Check out the relevant section below:
Card is not valid
If you see a message that says that your card is not valid, here's what to do:
1. Make sure that your card is not an Apple Store Gift Card. Apple Store Gift Cards are gray, white, silver, or gold. You can’t redeem Apple Store Gift Cards in the App Store or iTunes Store. Find out what to do if you have an Apple Store Gift Card or don't know what type of gift card you have.
2. Try entering your redemption code manually. When you redeem a gift card, tap or click "You can also enter your code manually." Make sure that you enter the redemption code that begins with "X", not a different number on the card.
3. Make sure that you enter the correct characters. Some letters and numbers look alike, such as:
B and 8, D and O, E and 3, G and 6, O and Q, O and 0, S and 5, U and V, Z and 2
Card has already been redeemed
If you see a message that says that your card has already been redeemed, you might have already redeemed it. Sign out of the App Store or iTunes Store on all of your devices, then sign back in. This refreshes your Apple ID balance. Learn how to check your Apple ID balance.
If you need more help, contact Apple Support.
Card is not activated
If you see a message that says that your card has not been properly activated, it might not have been activated by the retailer who sold the card. The best option is to go back to the retailer and try to resolve it with them.
If you need more help, contact Apple Support.
Code is unreadable
If you can't read the code on the back of your card because it's scratched or damaged, contact Apple Support.
Code must be redeemed in a different country or region
If you see a message that says the code must be redeemed in another storefront, the card was probably purchased in another country or region. You can't redeem Apple Gift Cards or App Store & iTunes Gift Cards outside of the country or region of purchase. For example, if you bought an App Store & iTunes Gift Card in France, you can't redeem it in the App Store in the United States.
If you need more help, contact Apple Support.
These details can be found in If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card.
We hope this helps.
Hi there Kawal88,
There are a few reasons why you may not be able to redeem that gift card.
Check out the relevant section below:
Card is not valid
If you see a message that says that your card is not valid, here's what to do:
1. Make sure that your card is not an Apple Store Gift Card. Apple Store Gift Cards are gray, white, silver, or gold. You can’t redeem Apple Store Gift Cards in the App Store or iTunes Store. Find out what to do if you have an Apple Store Gift Card or don't know what type of gift card you have.
2. Try entering your redemption code manually. When you redeem a gift card, tap or click "You can also enter your code manually." Make sure that you enter the redemption code that begins with "X", not a different number on the card.
3. Make sure that you enter the correct characters. Some letters and numbers look alike, such as:
B and 8, D and O, E and 3, G and 6, O and Q, O and 0, S and 5, U and V, Z and 2
Card has already been redeemed
If you see a message that says that your card has already been redeemed, you might have already redeemed it. Sign out of the App Store or iTunes Store on all of your devices, then sign back in. This refreshes your Apple ID balance. Learn how to check your Apple ID balance.
If you need more help, contact Apple Support.
Card is not activated
If you see a message that says that your card has not been properly activated, it might not have been activated by the retailer who sold the card. The best option is to go back to the retailer and try to resolve it with them.
If you need more help, contact Apple Support.
Code is unreadable
If you can't read the code on the back of your card because it's scratched or damaged, contact Apple Support.
Code must be redeemed in a different country or region
If you see a message that says the code must be redeemed in another storefront, the card was probably purchased in another country or region. You can't redeem Apple Gift Cards or App Store & iTunes Gift Cards outside of the country or region of purchase. For example, if you bought an App Store & iTunes Gift Card in France, you can't redeem it in the App Store in the United States.
If you need more help, contact Apple Support.
These details can be found in If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card.
We hope this helps.
iTunes card
