Apple Classroom Students Offline

We have students showing offline while others are working correctly. All students have Bluetooth on, are on the same wifi network, are not in airplane mode, and are on the same iPadOS. Any suggestions on how to get all students to show online?

iPad (6th gen) WiFi

Posted on Mar 14, 2022 8:13 AM

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Mar 15, 2022 9:12 AM in response to NDHSwalker

Greetings NDHSwalker,


It sounds as though you're having issues with students showing offline in an application on your iPad. Ensuring applications are working as expected is important, and the article linked below outlines fantastic troubleshooting steps to help resolve many issues that you may be experiencing with a specific app. For reference, those steps are also listed below.


If an app on your iPhone or iPad stops responding, closes unexpectedly, or won't open


  1. "Close and reopen the app: Force the app to close. Then open the app to see if it works as expected. 
  2. Restart your device: Restart your iPhone or restart your iPad. Then open the app to see if it works as expected. 
  3. Check for updates: To see if updates are available for the app, open the App Store, tap your profile icon, then scroll down to see if updates are available. If updates aren't available for the app, update the software on your iPhone or iPad.
  4. Delete the app, then redownload it: Delete the app. When you do this, you might lose data that was stored in the app. Then redownload the app. Then check to see if the problem with the app is fixed."


Before walking through those steps, you may want to review the settings for the app. Some applications allow for the online/offline status to be changed. If you're unsure if this setting exists, you may want to contact the application developer for assistance. You can locate their contact details using the steps outlined in the following article.


How to contact an app developer


Take care!

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Apple Classroom Students Offline

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