After Monterey 12.3 upgrade, can't run 2 usb-c monitors

I upgraded my 2018 Macmini to Monterey 12.3 tonight and after the upgrade lost the ability to run 2 usb-c monitors simultaneously. I've got 2 LG monitors and they've worked great with this mini for almost 4 years until this upgrade. I've tried a bunch of things, resetting the SMC, NVRAM/PRAM, disconnecting and reconnecting them multiple times and ways. Nothing is working. Both monitors are picked up by the macimini fine, it's just that it will only use them one at a time (whichever is plugged in last gets used after boot.)


Mac mini 2018 or later

Posted on Mar 14, 2022 9:38 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 15, 2022 10:20 AM

Indeed I've seen it with LGs monitors on 3 different Mac mini 2018, all using USB-C connections and one of the displays "vanished" after upgrading to 12.3.


My take: Macos cannot distinguish the monitors, because LG monitors (at least those that I have 32UL750) Don't present a serial number and thus 12.3 is only "recognizing"one of them (the one that "answers" first).


Macos up to 12.2 had a terrible time properly identifying the monitors and they would often swap on boot or sleep (I have my own keyboard shortcut to force them to swap). Again because there is no way to do it otherwise.


If they have "fixed" this swap issue, there could be an explanation for the whole problem, if monitors are indeed "equal".


We have 3 minis back in the game by switching one of the monitors to HDMI and used the following procedure to have it recognize the monitors properly:


  • Shutdown
  • Leave the HDMI connected and remove the USB-C cable from the mini (not the monitor as the cable may be active)
  • Start, check the monitor, screen size and refresh rate. Shutdown
  • Now power the second monitor and connect the USB-C cable
  • Start the machine.

On all 3 minis both monitors came back.


I will try the procedure with 2 USB-C later, but for now I have to get back to work.



Similar questions

84 replies

Mar 14, 2022 9:56 PM in response to hcsitas

Both of my LG monitors are 4K so I don't believe that is true from the spec found here: Mac mini (2018) - Technical Specifications


  • Support for the following combination of maximum concurrent display setups:
  • Up to three displays:
    • Two displays with 4096-by-2304 resolution at 60Hz connected via Thunderbolt 3 plus one display with 4096-by-2160 resolution at 60Hz connected via HDMI 2.0
  • Up to two displays:
    • One display with 5120-by-2880 resolution at 60Hz connected via Thunderbolt 3 plus one display with 4096-by-2160 resolution at 60Hz connected via HDMI 2.0



Mar 15, 2022 12:36 PM in response to ahvlima

That’s good to know that at least it’s working as per (my read of) the spec.


Thanks for updating! The question is, was the previous working a hole that Apple fixed purposely or whether it was an unintended consequence of something else. Even if it was an unintended consequence, there’s no guarantee that Apple will revert it back to something the spec doesn’t support. Only time will tell.

Mar 15, 2022 12:42 PM in response to ahvlima

No way Apple is gonna cover for LG’s booboo omitting important monitor ID info. They’re probably ROFL for the poor implementation by LG, which they rightfully should.


The only “solution” is for LG owners to take it up en-masse with LG - i.e. get replaced with new monitors or get compensated otherwise. That could take a while. Shrug.

Mar 15, 2022 1:35 PM in response to hcsitas

I read it differently: that is, the spec describes that if you want to have a 5K and a 4K monitor, the 5K needs to be on the HDMI. So it's open to interpretation and the 2018 mini has been working with dual USB-C monitors for 4 years. So I doubt it's a hole. It's intended to work like that, but with Apple who knows.


Also doing a fix is not "covering" for LG or Samsung, is being responsive to the needs of their customer, to return things the way it was before 12.3 in terms of configuration.


I'm just curious about using it with 1 HDMI and 2 USB-C....

Mar 15, 2022 1:48 PM in response to ahvlima

I was referring to ambiguous/non IDs that trigger the problem in multiple monitor configurations. That’s a security hole on LG’s part. I seriously doubt Apple will cover for them now that it’s been outed as such. In fact, there’s a very good chance they plugged it. I hope I’m wrong, but I wouldn’t count on an Apple fix to set things back for this LG bug can continue life unfixed.

Mar 15, 2022 1:51 PM in response to hcsitas

Maybe, but I doubt it's only LG that does that. If it's more than LG, and a few other USB-C monitors start displaying the same behavior, then they will have a problem (or not - see bellow). The fact the it (or they) works in other OSes is another problem for Apple, as being the only one that requires monitors to have unique device identifiers spitted out over the connection.


On the other hand, I'm curious if the same happens with other Macs with USB-C and without an integrated display (like the Mac Pro). I plan to see if I can get 2 USB-C displays on my Macbook Pro 14, but the integrated display may change the equation here.


Finally, I want to know how the Mac Studio will handle it. Will it present the same behavior? That's something to see and it will certainly affect Apple's strategy (if it's just the 2018 mini, a seriously doubt they will care much for a fix, given that there is a reasonable workaround that is using the HDMI port.

Mar 15, 2022 2:10 PM in response to ahvlima

The Mac Studio is n/a to this issue, it’s completely Apple proprietary, like lightning. “Apple being the only one” is their strongest security asset, also arguably their most frequent consumer woe. Since everything is implementation-specific, it’s not surprising that different monitors exhibit different symptoms, especially in multiple configurations.


’nuf said! Let’s revisit after the next release. If it remains unfixed, we can assume it wasn’t unintended.

Mar 15, 2022 2:13 PM in response to RolandGosebruch

Conspiracy theorist will argue just that: Apple did it to force people to upgrade their Mac minis to Mac Studios and by Apples new and expensive monitor :) :) :)


I think they have "fixed" it because they must finally "noticed" the monitor swap problem, specially with the Mac Studio with many ports. As usual they can't test with all possible monitors, and I bet they have tested with a few "top grade" monitors that do have unique serials and therefore it worked. But the real world is another story. Not we are not using low end "el cheapo" monitors here. We all probably have good LG (or Samsung) monitors (remember untill the Studio Monitor, Apple used to sell LG monitors). So, it is expected that they fix it.


Mar 15, 2022 4:32 PM in response to hcsitas

I never turn my computer. It's always on and stay like that (or sleeping) for weeks without a reboot. The only problems I have are that that monitors could swap on return (as I said I used a keyboard shortcut to force another swap - quick and dirty solution) and that sometimes network drives wouldn't be properly mounted/ready for use. For that I run a script on wake-up that remount all my network drives at their "designated" mount points (I don't mount on /Volumes).


I noticed the "same ID" issue when I tried to discriminate the monitors to add an "auto swap if needed" to the wakeup script. There is no way to achieve that. All identifiers macOS provided (even low level APIs) would return the same for both monitors. So long ago I've resigned myself to press "Ctrl-F" (for flip) to swap monitors once in a while. But, with 12.3 I've seen no need to use it. They are always returning in the correct arrangement.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

After Monterey 12.3 upgrade, can't run 2 usb-c monitors

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.