After Monterey 12.3 upgrade, can't run 2 usb-c monitors

I upgraded my 2018 Macmini to Monterey 12.3 tonight and after the upgrade lost the ability to run 2 usb-c monitors simultaneously. I've got 2 LG monitors and they've worked great with this mini for almost 4 years until this upgrade. I've tried a bunch of things, resetting the SMC, NVRAM/PRAM, disconnecting and reconnecting them multiple times and ways. Nothing is working. Both monitors are picked up by the macimini fine, it's just that it will only use them one at a time (whichever is plugged in last gets used after boot.)


Mac mini 2018 or later

Posted on Mar 14, 2022 9:38 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 15, 2022 10:20 AM

Indeed I've seen it with LGs monitors on 3 different Mac mini 2018, all using USB-C connections and one of the displays "vanished" after upgrading to 12.3.


My take: Macos cannot distinguish the monitors, because LG monitors (at least those that I have 32UL750) Don't present a serial number and thus 12.3 is only "recognizing"one of them (the one that "answers" first).


Macos up to 12.2 had a terrible time properly identifying the monitors and they would often swap on boot or sleep (I have my own keyboard shortcut to force them to swap). Again because there is no way to do it otherwise.


If they have "fixed" this swap issue, there could be an explanation for the whole problem, if monitors are indeed "equal".


We have 3 minis back in the game by switching one of the monitors to HDMI and used the following procedure to have it recognize the monitors properly:


  • Shutdown
  • Leave the HDMI connected and remove the USB-C cable from the mini (not the monitor as the cable may be active)
  • Start, check the monitor, screen size and refresh rate. Shutdown
  • Now power the second monitor and connect the USB-C cable
  • Start the machine.

On all 3 minis both monitors came back.


I will try the procedure with 2 USB-C later, but for now I have to get back to work.



Similar questions

84 replies

Mar 16, 2022 4:19 AM in response to ahvlima

Good work! Looks to me like the dreaded dual-monitor disease, just a different variant…


I would file the bug report and forget about it because dual-monitor bug reports have been in existence since at least 2018. They all share one common feature, which, sadly, gets in the way of Apple fixing them: none of the monitor manufacturers state full compliance with Macs, nor do they offer drivers, updates, competent tech support etc. No putting money where the mouth is. Quite the reverse, in fact, they all take the money and, err, instantly go to sleep, permanently blanking out.


Still, who knows, the next macOS release might reverse this troubled history. All the best.

Apr 2, 2022 3:44 AM in response to Paul_Mix

Actually it was the same issue, just manifesting itself differently. When I switched one of my 2 usb-c screens to hdmi to troubleshoot the bug, the hdmi connection would not survive a reboot, I had to disconnect the other usb-c screen first and only boot with hdmi, then plug the usb-c screen, or the hdmi screen would never wake up.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

After Monterey 12.3 upgrade, can't run 2 usb-c monitors

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.