Monterey 12.3.1 External Monitor/Display Issue - No Longer Outputting Signal

After updating my Mac Mini today to 12.3, my monitor now no longer displays an image via USB-C, just keeps saying on no signal on the monitor.


I have tried HDMI and same issue. The odd occasion it will display a picture but once I shutdown or restart the mac mini it does not display a picture. The mac is booting up. I have had to resort to connecting it to my old TV with HDMI connection.


This is so frustrating


I have tried resetting the SMC which had not appeared to work, also tried downgrading the displayport version from 1.4 to 1.2 (on the odd occasion I did get a picture) but that has not worked either. 


Has anyone else having this issue?


The monitor I use is a BenQ SW270C.


This is really doing my head in and was wondering if anyone else has got a fix to this.


[Re-Titled by Moderator]

Mac mini, macOS 12.2

Posted on Mar 17, 2022 12:48 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 18, 2022 11:30 AM

So this is related to a previous long-standing bug with DisplayPort, which forced all of us to go into our monitor settings and switch from DP1.4 to DP1.2 so our external monitors would work. Apparently in "fixing" this bug, Apple decided that checking autonegotiation was redundant and the user needs to manually fix things.


The solution is to set your monitor to DP1.4. For a BenQ monitor, that is going to suck, because if you don't have a valid source input, it won't give you the display settings menu. You'll need to hook up a second computer to the monitor without macOS 12.3 so the monitor has a signal, then go into the menus (System -> Advanced -> DisplayPort) and switch back to DP 1.4. Your monitors will work.


I'm so happy to have had to troubleshoot this in the middle of a workday. It was problems like this that caused me to switch from Windows to Mac over twenty years ago.

Similar questions

248 replies

Mar 21, 2022 4:24 PM in response to cyeoman06

Similar problem with Mac mini (2018) + LG 34BL850 with USB-C.

After the upgrade, things work from the moment Mac mini boots until the first standby. When mac switches to standby and awakes from it, the display doesn't get a signal, hard restart is needed.

After the hard restart, there is a diagnostic window about segmentation fault: "window server Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11".

Mar 24, 2022 2:51 PM in response to cyeoman06

I have the same issue with my iMac when I upgraded it to macOS 12.3 from that time my external USB-C monitor is not detected and displayed a "No Signal" error. while it works with some of the USB-C to HDMI adaptors.

The same monitor and the same USB-C cable is working properly on my MacBook that its macOS is not upgraded.

Another interesting thing is that even some of the USB-C to HDMI adapters are not also working with my upgraded computer while those are working with my MacBook with a downer macOS version!

I already check all the things on the apple checklist and had talked 3 times with the apple support.

If somebody has a solution please let me know.

Mar 26, 2022 4:46 PM in response to cyeoman06

Same thing here!


I just bought a MAC STUDIO M1 MAX and when I tried to use my Samsung Odyssey G9 with USB-C -> DisplayPort cable, I got no image at all!


I tried to switch the monitor from 1.4 to 1.2 and 1.1 displayport versions and it still not recognizing the monitor. I bought 2 other different cables and the problem persists!


The only way to use the monitor is using HDMI, with this HORRIBLE resolution!


My old mac is with bug sur was working pretty fine with this monitor!


So the conclusion is that Monterey can't use displayports at all!


I'm wondering how a multi-billion company releases an OS with that limitation! What a shame!


I'll probably going to return my MAC STUDIO and, if one day they fix that s*, maybe I buy it back again.



Mar 28, 2022 6:52 AM in response to cyeoman06

Having same issues with a MacBook Pro (16-inch, 2019, 8-Core Intel Core i9) and a Dell monitor model U3818DW, connected through usb-c (this monitor uses dp v1.2 protocol through usb-c).


After some hours of usage, the monitor randomly disconnects and says "No signal", disconnecting the cable and reconnecting DOES NOT WORK. I need to turn the monitor off and on. It reconnects, but keeps losing signal each 5 minutes or so until I turn the Macbook off, let it cool down a bit, and then turn it back on so I can use it again for a couple hours before happening again.



Mar 29, 2022 1:35 AM in response to vzv

If you get a "no cable plugged in" error, then your connection might really be wonky. With my DVI monitor (using a DVI->USB-C adapter) I only get that error if one side actually isn't connected properly, otherwise it's always "No Signal", so basically the monitor knows that it's connected but doesn't receive an image from my Mac Mini.

Mar 30, 2022 2:18 PM in response to cyeoman06

Having this issue as well. Tried multiple adapters... no success. It will connect temporarily to an external display, but after about 5-7 seconds it goes blank. I connect primarily to a Black Magic Atem Mini for work purposes, but also have an LG ultrawide display that this happens with. I have not tried using my OWC Pro Dock yet which will go Thunderbolt 3 to DisplayPort... but for sure all USB-C to HDMI options are not working.

Mar 31, 2022 3:21 PM in response to nino45

Perhaps some steps in above article need a review

or performed. However there are no guarantees in

this matter. Like 'volunteers' here, are fellow users.


Monitors may have a need for updated drivers(?)

Does the maker's website show anything new?


Sections, as: install after repairing startup disk; using

macOS recovery; Safe mode; erase & reinstall; &/or

perform basic troubleshoot/repairs.


Always good to have good backups, & maybe clones.

..I'm going offline again; to try & resolve local matters..


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Monterey 12.3.1 External Monitor/Display Issue - No Longer Outputting Signal

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.