Monterey 12.3.1 External Monitor/Display Issue - No Longer Outputting Signal

After updating my Mac Mini today to 12.3, my monitor now no longer displays an image via USB-C, just keeps saying on no signal on the monitor.


I have tried HDMI and same issue. The odd occasion it will display a picture but once I shutdown or restart the mac mini it does not display a picture. The mac is booting up. I have had to resort to connecting it to my old TV with HDMI connection.


This is so frustrating


I have tried resetting the SMC which had not appeared to work, also tried downgrading the displayport version from 1.4 to 1.2 (on the odd occasion I did get a picture) but that has not worked either. 


Has anyone else having this issue?


The monitor I use is a BenQ SW270C.


This is really doing my head in and was wondering if anyone else has got a fix to this.


[Re-Titled by Moderator]

Mac mini, macOS 12.2

Posted on Mar 17, 2022 12:48 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 18, 2022 11:30 AM

So this is related to a previous long-standing bug with DisplayPort, which forced all of us to go into our monitor settings and switch from DP1.4 to DP1.2 so our external monitors would work. Apparently in "fixing" this bug, Apple decided that checking autonegotiation was redundant and the user needs to manually fix things.


The solution is to set your monitor to DP1.4. For a BenQ monitor, that is going to suck, because if you don't have a valid source input, it won't give you the display settings menu. You'll need to hook up a second computer to the monitor without macOS 12.3 so the monitor has a signal, then go into the menus (System -> Advanced -> DisplayPort) and switch back to DP 1.4. Your monitors will work.


I'm so happy to have had to troubleshoot this in the middle of a workday. It was problems like this that caused me to switch from Windows to Mac over twenty years ago.

Similar questions

248 replies

May 4, 2022 1:51 PM in response to cyeoman06

Please call Apple, ask for a senior adviser and then report the problem. This is the only way we are going to get this fixed. We don't have the option of downgrading to Big Sur because this is a brand new computer that came with the DEFECTIVE Monterey iOS installed. We just spent another 1/2 hour on hold with Apple to find this out. So, we are totally screwed and my paralegal cannot even see to work on the tiny laptop. The senior advisor I spoke with told me that he had never heard of this issue and so did the initial person who answered the call.


Please also go to the top of this thread and click the box under cyeoman06's original post "I have this question too." The more people we have call and click this box, the more attention it will receive.


COME ON, APPLE. GET YOUR ACT TOGETHER AND FIX THIS.



May 13, 2022 9:12 AM in response to Satcom_Eng

I don't know if it helps:


Configuration Mac Mini M1 2020 with Monitor 2007, DELL E228WFP which believing being the problem, replaced it with a just refurbished one of the same type and then realising that 12.3 caused the for weeks unsolvable problem also on the refurbished Monitor.


I used the the DE-15/HD-15 VGA/SVGA socket on my old-timer and an apple adapter.

Option 1: I changed to the DVI Video socket on the monitor, using a 9 usd adapter bought on the Internet and since then it works again (about one month)

Option 2: join the beta community and you will get 12.4 which may or may not solve the problem for your wait until the update comes as the final version. ( I am not a computer nerd at all)

Patience and good luck.



Mar 28, 2022 7:18 AM in response to cpoma

I have an iMac (Retina 5K, 27-inch, 2020) and I purchased recently a portable monitor Lepow Z1 USB-C and it was working properly with the previous version of macOS. As soon as I upgraded to 12.3, the monitor could not be detected and it shows the "No signal" error. I did all the jobs that were found on the Internet and Apple website like unplugging and plugging again Clearing NVRAM, connecting on the time of turning on, logging in a safe mode, changing the USB-C cable, using the Mac Original Thunderbolt 3 cable and so many other unusual works that somebody said like changing the direction of the cable and so, but no change. I already talked 2 times with Mac support and they still could not fix the problem. The same monitor with the same cable is working with my MacBook which is under the previous macOS version.

It works with some of the USB-C to HDMI adapters but not all. It works with a cheap one which is a no-name random USB-C HDMI adapter but I have another that I purchased more expensive but doesn't work with that.

I just recommend downgrading if you just upgrade it till the moment that a real solution will be there.

Does anyone have a solution?

Apr 21, 2022 4:06 AM in response to Pieter J.

It's not just DP though. I've got an old DVI monitor and even that one just says "No Signal" and only rarely actually displays the image after some type of refresh, like waking my Mac Mini from sleep mode or changing the resolution.


I've been in contact with Apple for a while and they even promised to send me an HDMI->USB-C adapter, so I can switch cables around and test the monitor with the HDMI port but I haven't received anything yet. I also talked to multiple reps but nothing's happening (okay, Easter holidays and everything but even before that), they just keep taking the same logs and "my" main rep hasn't contacted me in probably 2 weeks, even though they promised they would.

May 4, 2022 10:46 AM in response to cyeoman06

Same. Absolutely maddening.


2021 MacBook M1 + LG 32UP83A-W. Worked great on 12.3. Updating from 12.3 → 12.3.1 broke it. None of the approaches I've seen bring it back. Just crazy. How does this widespread of an issue survive testing? Bonkers.


And to Bormo - This doesn't have anything to do with "Apple being more interested on correct gender speech and diversity" than bug fixes. This isn't zero sum. That's just you polluting a totally unrelated space with your own issues.

Jun 18, 2022 7:37 AM in response to cyeoman06

I have this same issue. I'm on 12.3.1 and my LG ultrawide monitor stopped being detected. I sent it to LG and they said there was nothing wrong with the monitor. I use it for my work as a software engineer and find this extremely frustrating because my job locks my laptop if it's not on the latest macOS version, for security reasons. Apple needs to put an update to fix this.

Aug 17, 2022 7:14 AM in response to mn3469

Down again !

Today I plugged in a new Thunderbolt Docking Station while everything was running.

Picture was there (Thunderbolt Link), all good. After a reboot, blank screen on external monitoragain.

The MacOS still has a problem.


Switched to DisplayPort (new Dock has DP) and picture was there gain, 5k

So, your mileage will vary depending on many factors and hardware.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Monterey 12.3.1 External Monitor/Display Issue - No Longer Outputting Signal

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.