Monterey 12.3.1 External Monitor/Display Issue - No Longer Outputting Signal

After updating my Mac Mini today to 12.3, my monitor now no longer displays an image via USB-C, just keeps saying on no signal on the monitor.


I have tried HDMI and same issue. The odd occasion it will display a picture but once I shutdown or restart the mac mini it does not display a picture. The mac is booting up. I have had to resort to connecting it to my old TV with HDMI connection.


This is so frustrating


I have tried resetting the SMC which had not appeared to work, also tried downgrading the displayport version from 1.4 to 1.2 (on the odd occasion I did get a picture) but that has not worked either. 


Has anyone else having this issue?


The monitor I use is a BenQ SW270C.


This is really doing my head in and was wondering if anyone else has got a fix to this.


[Re-Titled by Moderator]

Mac mini, macOS 12.2

Posted on Mar 17, 2022 12:48 PM

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Posted on Mar 18, 2022 11:30 AM

So this is related to a previous long-standing bug with DisplayPort, which forced all of us to go into our monitor settings and switch from DP1.4 to DP1.2 so our external monitors would work. Apparently in "fixing" this bug, Apple decided that checking autonegotiation was redundant and the user needs to manually fix things.


The solution is to set your monitor to DP1.4. For a BenQ monitor, that is going to suck, because if you don't have a valid source input, it won't give you the display settings menu. You'll need to hook up a second computer to the monitor without macOS 12.3 so the monitor has a signal, then go into the menus (System -> Advanced -> DisplayPort) and switch back to DP 1.4. Your monitors will work.


I'm so happy to have had to troubleshoot this in the middle of a workday. It was problems like this that caused me to switch from Windows to Mac over twenty years ago.

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248 replies

Oct 26, 2022 4:05 AM in response to Jacob (Jakx102)

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Networking (EthernetApple Filesharing) also had issues.

Reboot and so on, did not help. Switching to DP 1.2 did not work, black screen.

This morning, plugged all back in, all was back again and TB display works again. So same issue as with previous OS, its not really stable.

Dec 19, 2022 4:01 AM in response to cyeoman06

Has anyone received any helpful advice from support regarding this problem so far?

The last advisor (second level, not the "regular" phone support people) I talked to had me try a lot of things, including a factory reset, but none of it helped. He also filled out some form with me and sent it to the "engineers", later he called to tell me that he'd received a reply from them but I haven't heard from him since then (more than a month ago by now) and I also can't seem to get in contact with him anymore because the supportmessaging link I got just shows some error and the e-mails I send to "acsupportcase" directly go unanswered too.

Mar 24, 2022 1:13 AM in response to cyeoman06

Same issue. being forced to upgrade to Monterey 12.3 due to company policy and suddenly second usb-c screen doesn't work.


Config: MAC Mini 2018 + 2 x USB-C connected LG 34WK95U Monitor


Tried the following although doesn't work at all.

  • both monitor's display port already downgraded to 1.2 rather than 1.4
  • separate the usb-c monitor connection - now connected to the far left and far right rather than side by side


Do not want to fall back to 1 x usb-c + 1 x hdmi/display port as the colour tone is not sync


Please fix it ASAP.

Mar 24, 2022 7:34 AM in response to cyeoman06

Same issue here! I've got a Mac Mini 2020 with the same setup I used on my old Mac Mini: Main monitor connected via HDMI, second monitor connected via DVI->USB-C adapter. It worked there but doesn't work on this one. I already updated from 12.0.1 to 12.3 and now it displays the correct monitor information for the second monitor (previously it said that the second monitor is a 46" one?!) but when I switch it on, I still only get the "No Signal" message and then the monitor switches to sleep mode (I can still move the mouse cursor to it).

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Monterey 12.3.1 External Monitor/Display Issue - No Longer Outputting Signal

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