Monterey 12.3.1 External Monitor/Display Issue - No Longer Outputting Signal

After updating my Mac Mini today to 12.3, my monitor now no longer displays an image via USB-C, just keeps saying on no signal on the monitor.


I have tried HDMI and same issue. The odd occasion it will display a picture but once I shutdown or restart the mac mini it does not display a picture. The mac is booting up. I have had to resort to connecting it to my old TV with HDMI connection.


This is so frustrating


I have tried resetting the SMC which had not appeared to work, also tried downgrading the displayport version from 1.4 to 1.2 (on the odd occasion I did get a picture) but that has not worked either. 


Has anyone else having this issue?


The monitor I use is a BenQ SW270C.


This is really doing my head in and was wondering if anyone else has got a fix to this.


[Re-Titled by Moderator]

Mac mini, macOS 12.2

Posted on Mar 17, 2022 12:48 PM

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Posted on Mar 18, 2022 11:30 AM

So this is related to a previous long-standing bug with DisplayPort, which forced all of us to go into our monitor settings and switch from DP1.4 to DP1.2 so our external monitors would work. Apparently in "fixing" this bug, Apple decided that checking autonegotiation was redundant and the user needs to manually fix things.


The solution is to set your monitor to DP1.4. For a BenQ monitor, that is going to suck, because if you don't have a valid source input, it won't give you the display settings menu. You'll need to hook up a second computer to the monitor without macOS 12.3 so the monitor has a signal, then go into the menus (System -> Advanced -> DisplayPort) and switch back to DP 1.4. Your monitors will work.


I'm so happy to have had to troubleshoot this in the middle of a workday. It was problems like this that caused me to switch from Windows to Mac over twenty years ago.

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248 replies

Mar 26, 2022 4:46 AM in response to cpoma

I also have the same monitor issue with my new Macbook Pro 2021. I have an old Apple monitor that worked perfectly for years with a MacBook Pro 2011 and then with my MacBook Air 2019.


I have spend 3 weeks back and forward to Apple support and yesterday dragged monitor and two computers to the Cambridge Applestore. The engineer agreed there was a problem but had no solution.


I have an old Dell monitor at an office in London that the Marbook Pro 2021 works with when plugged into the HDMI - so I am now going to have to go there to work.


I am VERY VERY unhappy with Apple and the fact that they are neither owning up to the problem or giving a date for resolution.


Philip

Mar 28, 2022 9:13 AM in response to cyeoman06

Mac Mini (2018) with LG 32" 4K monitor. Worked perfectly since the computer and monitor were new. I upgrade to 12.3 and boom, all the same problems in this thread.


Apple, IT'S BEEN 10 DAYS! FIX THIS! It's a Mac Mini. I don't have an internal display. How am I supposed to even do a software update if I can't log in because the display just goes straight to black after booting?!

Mar 28, 2022 11:24 AM in response to cyeoman06

Same problem here. Two acer nitro vg240Y and 2018 Mac mini i5 32g ram 512g ssd and 2013 Mac Pro 4core d300 32g ram 512g ssd.


Both Macs updated to 12.3 and I’m getting all sorts of problems here. Anything from. No cable plugged in and no signal to everything working and one sleep cycle ruining everything.


I have spent past week trying absolutely everything including an array of different cables, screen, settings and everywhere the result is absolutely inconsistent. It is easier to deal with a single monitor setup. Dual monitor works way worse and less predictable. Can’t wait for the fix or possibly gonna roll back to Big Sur… Can’t imagine how disappointed someone would be with a Mac studio since you can’t roll that one back…

Mar 29, 2022 1:05 AM in response to cyeoman06

Same issue. “No signal found” on monitors, and MacBook doesn’t detect external displays either.


16” intel MacBook Pro & two Dell Ultrasharp 4K monitors each connected directly via USB C cables, no dock


I updated to 12.3 last week WHILE connected to my 2x monitors in clamshell, I had no monitor issue booting into 12.3 for the very first time. But after unplugging for the weekend, shutting down and powering up, and then plugging in today - now I get the “no signal found”.




Mar 29, 2022 12:48 PM in response to cyeoman06

The same issue happened to me yesterday as I updated to Monterey v12.3, after the upgrade I lost video to the screen using the DisplayPort on a MAC mini (2018). The monitor I am using is a dell s2721dgf. I never had an issue with the DisplayPort until I did the upgrade. I was able to get the monitor to work using HDMI instead of DisplayPort. I prefer to use DisplayPort over HDMI, hopefully there is a solution to this problem soon.


I am using a USBC thunderbolt to DisplayPort cable which was highly recommended to use with the Mac mini.



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Monterey 12.3.1 External Monitor/Display Issue - No Longer Outputting Signal

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