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Monterey 12.3.1 External Monitor/Display Issue - No Longer Outputting Signal

After updating my Mac Mini today to 12.3, my monitor now no longer displays an image via USB-C, just keeps saying on no signal on the monitor.


I have tried HDMI and same issue. The odd occasion it will display a picture but once I shutdown or restart the mac mini it does not display a picture. The mac is booting up. I have had to resort to connecting it to my old TV with HDMI connection.


This is so frustrating


I have tried resetting the SMC which had not appeared to work, also tried downgrading the displayport version from 1.4 to 1.2 (on the odd occasion I did get a picture) but that has not worked either. 


Has anyone else having this issue?


The monitor I use is a BenQ SW270C.


This is really doing my head in and was wondering if anyone else has got a fix to this.


[Re-Titled by Moderator]

Mac mini, macOS 12.2

Posted on Mar 17, 2022 12:48 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 1, 2022 9:43 AM

Apple - you have purposefully made this as hard f*****g possible to remediate because, unlike Windows, you are so arrogant in your OS updates (that you clearly do not QA at all), that you offer no downgrade option. ALL - this is the definitive solution that I employed THREE (3) WEEKS prior and I have not had ANY issues since then,


  1. Backup your entire SSD via direct connected Time Machine. If you are like me with a large SSD, congrats, APPLE FORCED YOU TOO, to spend $500+ on on an Samsung 4TB external SSD (link) where you can use this USB-C to SATA connector (link) - all regular links to US Amazon; sadly, I have no referral code/links.
  2. Download version 12.1 from this site (link)
  3. Create a bootable install USB key (link)
  4. Boot into safe or recovery mode and re-partition your entire SSD (this wipes the entire computer FYI, but is the ONLY OPTION APPLE has made available at all...)
    1. FYI - at this point I recommend that you just hardware your laptop into your router or switch and bypass Wi-Fi; its faster and easier.
  5. Set up the "new laptop" as fast a possible; your going to wipe the entire "new"/"temp" user anyway.
  6. Restore Mac from Time Machine backup (link) - delete that temporary user from the prior step; wait like 4 hours maybe (that's about how long my 3.4TB SSD restore took.
  7. No more issues. For weeks, blissfully easy use once again.


** Apple, you owe me 20+ lost billable hours or work, at least many hours in lost work, and over $500 for having to purchase equipment only need to remedy your insane f*** u*; congratulations, QA and OS teams - those I doubt you were the ones who made the decision to focus on continually increasing levels of completely dumbs**t; but at least we have a **** ANIMOJI...might as well be your new logo.


Similar questions

248 replies

Jul 22, 2022 6:48 AM in response to f1ght4fun

Hi, I have the same issue as well. I am trying to connect to a Lenovo ThinkVision monitor. I have a MacBook Pro (14-inch, 2021) with the M1 chip. Currently on Monterrey 12.5. I have a HDMI to usbC cable that I know works, because I have used it with an Asus monitor before. However, the Lenovo monitor only has DisplayPort, VGA and another type of port. So first I brought a display port to HDMI adaptor and tried it with my cable, and it didn't detect a signal. Then I tried contacting the HDMI directly and same thing. I have tried following the tutorials to detect displays on the Mac, but when I hold down the option key nothing happens, I can't even SEE the detect display option. Next, I tried lowering the FPS to 49,75Hz, as well as trying all different presets and again, nothing. I have even tried with my dongle, connecting the HDMI through to the dongle and then from there to the Mac, and again nothing is detected. I have tried 4 different cables now, and I know the monitor does not have an issue because it worked perfectly fine with my friend's ThinkPad laptop.

Please fix this ASAP, I have spent the past 3 days buying and returning cables, going through endless tutorials and I am losing my mind.

Jul 31, 2022 3:31 AM in response to cyeoman06

MacBook Air M1, it just DL the 12.5 update and my external LG 5k went dark.

All tips from the net did not help, no video via Thunderbolt.

Connecting via HDMI works and also brought back power supply via TB cable from the monitor.

But no 5k output, or only 5k via shareware SwitchRes only in 30Hz.

Right now its 3440x1440 in 72Hz.


LG WP4095X-W Monitor

Aug 17, 2022 7:14 AM in response to mn3469

Down again !

Today I plugged in a new Thunderbolt Docking Station while everything was running.

Picture was there (Thunderbolt Link), all good. After a reboot, blank screen on external monitoragain.

The MacOS still has a problem.


Switched to DisplayPort (new Dock has DP) and picture was there gain, 5k

So, your mileage will vary depending on many factors and hardware.

Aug 20, 2022 11:27 AM in response to cyeoman06

Spoke with Senior level technician Chuck, about this. Two different senior technicians said this is a known problem and the engineers are investigating. Here is how we got my monitor working again.


1) Under energy savings we slide the rule to "Never" and ensured the screen saver was working.

2) Ensured the screen saver was active

3) Checked "System Preferences/Displays" and noticed that only one display was connected to the Thuderbolt Display Port (HUB).

4) Confirmed that only one display was connected by viewing the System Report under "About this Mac"

5) Shut down the MacMini

6) Held the shift key down while starting the Macmini to get into safe mode.

7) Checked System Report and Display preferences and now I see two monitors again


According to Chuck they are looking for a bug around the energy savings features and this is a work-a-round



Sep 14, 2022 12:04 AM in response to mph206

There is another monitor related problem.


MacBook Air lid closed, external 5k monitor via TB HUB DisplayLink

Sabnzb running, it stops after some time and freezes. OSX freezes when trying to reboot. Forced reboot needed.

Can be reproduced.

But if the MB Air is open, so its display is on everything works, Sabnzb DLs fine, no more freezes.


The MB Air also reboots by itself from time to time, mainly when it sleeps. Switching the external monitor on and off seems to trigger these freezes.

Oct 13, 2022 5:33 AM in response to cyeoman06

I'm still having this issue with iMac 2020 running Monterey 12.6 with an Apple Thunderbolt Display plugged into an Apple Thunderbolt 2-to-Thunderbolt 3 (USB-C) port adapter, which connects directly to the iMac Thunderbolt 3 (USB-C). The only thing that works to restore the blank display is to keep unplugging that connection and reconnecting. Often, I will lose the display after Sleep, but not consistently.

Oct 13, 2022 7:12 PM in response to cyeoman06

Hey everyone, this issue has been plaguing me as well for months, I was on 12.0.1 until like June and decided “I never upgrade what could they possibly break?”


I didn’t see this mentioned, but I found that the “most convenient” fix doesn’t require unplugged and plugging in cables at all. Simply go to the display settings, and change your resolution. For me my 1080p Asus monitor I drop down to 720p, the screen turns on and then just click back to the resolution you want and it should work in that resolution. If you let the display fall asleep though you will need to do this again.

Monterey 12.3.1 External Monitor/Display Issue - No Longer Outputting Signal

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