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Text Do Not Notify or Vibrate When Phone Silenced.

recently I stopped getting notification banners and vibrate when receiving text messages. It is nothing obvious such as notification settings, focus, accessibility, do not disturb or ring tones/vibrate patterns. I called Apple Support and they went through all the settings. Nothing worked. They suggested I replace my three month old iPhone 13 that has the latest iOS. This doesn’t make sense. There should be something I can do without forking over the cost of a new phone to fix a configuration problem.


if this is the only solution then I will be forced to drop Apple because it is too expensive of a fix.

Posted on Mar 17, 2022 6:10 PM

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Question marked as Top-ranking reply

Posted on Mar 18, 2022 2:49 PM

Hi michael emerald,


Do you encounter this issue only with the Messages app, or do you no longer receive notifications for multiple apps when the iPhone is silenced? For example, third party apps, or Mail, Calendar, etc.


Also, it sounds like you've reached out to Apple Support, can you confirm if Do Not Disturb is enabled, as this may explain the behavior.


Let us know and we'll continue based on that info.


Cheers!

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3 replies
Question marked as Top-ranking reply

Mar 18, 2022 2:49 PM in response to michael emerald

Hi michael emerald,


Do you encounter this issue only with the Messages app, or do you no longer receive notifications for multiple apps when the iPhone is silenced? For example, third party apps, or Mail, Calendar, etc.


Also, it sounds like you've reached out to Apple Support, can you confirm if Do Not Disturb is enabled, as this may explain the behavior.


Let us know and we'll continue based on that info.


Cheers!

Mar 19, 2022 11:36 AM in response to DerekM87

This was for messages only. Other apps work.


Update: Suddenly, the banner alerts and vibrations started after of week of not working without any changes or a reboot of the phone. However, only a portion of the problem has been solved. Now, audio alerts from people designated as emergency contacts are not coming through with text messages. The banner will display and vibration will happen but the audio alert will not happen breaking through the slient setting (switch on the side of the phone). The audio alerts do come through with voice calls and Facetime for emergency contacts when silenced.


We have compared this phone's setup with other phones that do have emergency contacts alerting when silenced. We can't find anything different.


Text Do Not Notify or Vibrate When Phone Silenced.

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