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User profile for user: Kelvinband
Kelvinband Author
User level: Level 1
22 points

iPhone stuck in emergency mode

I accidentally got my iPhone XR into Zoom and also the Emergency mode. I have the new IOS 15 Installed. If I push the volume and side buttons, the phone will not shut off. It goes to Medical ID and Emergency SOS sliders combination. If I slide up on the screen, it goes to a screen asking for my phone pass code. It only shows a keyboard with letters. I have numbers in addition to letters in my passcode. I tried to scan a sheet with my passcode, but it kept repeating the passcode, so that I could not sign in. Then I tried sliding from the right hand upper corner. If I select an App, the screen requesting my passcode appears. How do I get out of this state?

Posted on Mar 18, 2022 2:58 PM

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User profile for user: Kelvinband
Kelvinband Author
User level: Level 1
22 points

Posted on Mar 19, 2022 3:26 PM

Thank you. I also found out that the phone can be restarted by hitting volume up, volume down, and then holding the side button. The phone then opens in the default mode.

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User profile for user: Jeff_888
Jeff_888
User level: Community Specialist

Mar 19, 2022 1:30 PM in response to Kelvinband

Hi Kelvinband,


Thank you for participating in the Apple Support Communities. We understand your iPhone is stuck in Zoom and Emergency mode, and we'd like to assist. To turn off Zoom, double-tap the screen with three fingers. After that, you should be able to cancel Emergency SOS.


Learn more about Zoom here: Zoom in on the iPhone screen


Learn more about Emergency SOS here: Use Emergency SOS on your iPhone


Take care.

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iPhone stuck in emergency mode

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