You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
đź’ˇ Did you know?
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
iPhone XS, storage was full and phone was unable to turn on so I’m using iTunes to clear some of the storage but it had to upgrade first. It’s been stuck on “preparing iPhone for software update” for almost two hours. Any suggestions?
any help is greatly appreciated
iPhone XS Max
Try first to free up iPhone device storage see this Apple articles below:
If you need more space for an update on your iPhone, iPad, or iPod touch
If you need more space for an update on your iPhone, iPad, or iPod touch - Apple Support
How to check the storage on your iPhone, iPad and iPod touch
How to check the storage on your iPhone, iPad and iPod touch – Apple Support (UK)
Clear Other storage on your iPhone or iPad
Clear Other storage on your iPhone or iPad - Apple Support
What's the difference between device storage and iCloud storage?
What's the difference between device storage and iCloud storage? - Apple Support
Then check the range of the mobile network, see this Apple article: If you see No Service or Searching on your iPhone or iPad
If you see No Service or Searching on your iPhone or iPad - Apple Support
Check also the Wi-Fi network, see the following Apple articles:
Connect to Wi-Fi on your iPhone, iPad, or iPod touch
Connect to Wi-Fi on your iPhone, iPad, or iPod touch - Apple Support
If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network
If your iPhone, iPad, or iPod touch won't connect to a Wi-Fi network - Apple Support
Preparing IPhone for software update
