Iphone can not connect to Macbook pro after updating to Monterey

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Level 1

12 points

Iphone can not connect to Macbook pro after updating to Monterey

After downloading the latest Monterey 12.3 , I tried to backup my iphone Xs as usual and now I keep getting the message "

I have tried all the recommendations and additional steps and still see the message. ( If your computer doesn't recognize your iPhone, iPad, or iPod - Apple Support )

Restarted my computer, iPhone. Updated all the software. The computer see's the iPhone under the bus USB but for some reason cannot find it in Finder even though it showes it on the side bar !

I had no problems before this update !

Is there any other way I can back up my phone on my mac ?

Thank you for any help .

Ko

MacBook Pro 13″, macOS 10.13

Posted on Mar 20, 2022 3:13 AM

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Answer 1

Raicya

Level 10

209,169 points

Mar 20, 2022 5:21 AM in response to kokomaz

A question: do you use an original Apple USB cable?

And have you tried with a different cable?

It seems that the iPhone is not loading to the Mac.

When I connect my iPhone to the Mac (macOS Monterey) I see 'Loading', instead of 'The selected device could not be found'.

Try also to relaunch Finder ➛ Press Ctrl + Option at the same time and click with the left mouse button.

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Answer 2

kokomaz Author

Level 1

12 points

Mar 20, 2022 1:41 PM in response to Raicya

Hi,

Yes I use the original cable and tried different cables. The computer sees the iPhone in the Photos software and I can import my photos but I can not use finder to access the iPhone !

I tried to Press Ctrl + Option at the same time and click with the left mouse button but nothing seem to happen.

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Iphone can not connect to Macbook pro after updating to Monterey

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