You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

General and ongoing cleaning can help you maintain your AirPods or AirPods Pro.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

AirPods Pro on Zoom - robotic/crackling mic and sound

I've used my AirPods Pro on Zoom specifically with my MacBook Pro and have continuous issues with sounding robotic to others and the sound coming out on the AirPods is robotic/staticky/crackling.

This does not occur using Zoom on my iPhone. Nor does it occur with any other app or music/video streaming.

The firmware on the AirPods Pro is up to date.

The software on the MacBook Pro is up to date.

I have rebooted the MacBook.

I have quit and re-opened, and removed and reinstalled Zoom.

I have sent my AirPods to Apple and no issues were found. They sent them back.


The issue has been narrowed down to using the mic only through AirPods. Example: I can use the MacBook microphone and AirPod speaker/audio out and both are fine. But the moment I engage the AirPod microphone, the problems begin.


Suggestions?


MacBook Pro 13″, macOS 12.3

Posted on Mar 21, 2022 12:04 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 21, 2022 1:14 PM

Hello,


consider trying to reset your AirPods Pro.


How to reset your AirPods and AirPods Pro - Apple Support


If that doesn‘t help, please contact Apple Support and explain the issue.


https://support.apple.com/contact


Best regards,


dotec


1 reply

AirPods Pro on Zoom - robotic/crackling mic and sound

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.