Why is my in-app purchase pending for over three weeks?

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Level 1

21 points

Why is my in-app purchase pending for over three weeks?

My son made an in-app purchase (ads-free) for an iPhone game. Usually such purchases are immediate and committed as soon as the request is approved on a parent's device. However this purchase is in pending state for about three weeks on the top of the list in Settings -> Name -> Media & Purchases -> View Account -> Purchase History. I cannot recall getting the request for approval on my device either.

The adds are still in the game, which makes me think that the purchase did not pass through. The game does not give me an option to try again, and "restore purchases" does not give an outcome either.

What can I do to move the purchase forward or retry?

iPhone SE

Posted on Mar 21, 2022 6:27 PM

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Answer 1

Top-ranking reply

lexOS1

Community Specialist

Mar 23, 2022 6:44 AM in response to greatvovan

Hi greatvovan,

Thank you for participating in the Apple Support Communities. If the purchase history is not reflecting accurately, you can reach out to Apple's billing team here so that you can see if there were any billing issues: Contact - Official Apple Support

If it is possible that the purchase was for something else, you can try the following:

Go to reportaproblem.apple.com.
Sign in with your Apple ID and password.
Check your purchase history.

Here's a link to help: See your purchase history for the App Store, iTunes Store, and more - Apple Support

If the purchase was made and the changes in the app were not made, reach out to the developer for more support with this.

Have a great day.

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Answer 2

green500

Community Specialist

Mar 22, 2022 1:44 PM in response to greatvovan

Hello greatvovan,

Welcome to Apple Support Communities.

Have you contacted your bank about the purchase still showing as pending? If not, we recommend contacting them. If the bank shows the charge has completed, we recommend contacting the app developer using the steps here: How to contact an app developer - Apple Support

Let us know if you have further questions.

Take care.

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Answer 3

greatvovan Author

Level 1

21 points

Mar 22, 2022 5:55 PM in response to green500

Thank you for your reply!

You misunderstood it a bit, the transaction did not come to my bank account at all, it is not shown either as pending or posted.

It is shown on the device in Settings -> Name -> Media & Purchases -> View Account -> Purchase History.

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Why is my in-app purchase pending for over three weeks?

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