Adding tracks is syncing but Removing track is not

Question

Adding tracks is syncing but Removing track is not

So I have 4 devices that sync my Music app library: 2 iOS devices and 2 Mac OS devices. If I add a track on any of the devices, it immediately shows up on the other 3, so no problems there, that confirms that syncing is turned on.

However, if I delete a track on the MBP (12.3) the track remains on the MP (12.2.1) and the iOS devices. If I delete a track from the MP, it remains not he MBP and the iOS devices. If I delete the track from one of the iOS devices it will remove it from both Mac OS devices. So obviously that is my work around for now but can't understand why I can't remove content from laptop and desktop Macs and have it sync.

This also applies to metadata updates, like rating a track, iOS rating adjustments appear to sync to Mac OS but Mac OS devices go no where beyond that device.

Any other folks see this issue and know a fix?

Logging out, logging in, syncing library, none of the usual troubleshooting steps that would be suggested are going to work in this instance, already tried.

MacBook Pro (2020 and later)

Posted on Mar 23, 2022 10:51 AM

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Answer 1

turingtest2

Level 10

278,351 points

Mar 24, 2022 4:28 PM in response to commanderclif_me

You can try nudging things with File > Library > Update Cloud Library.

tt2

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Answer 2

Shannon_DN

Community Specialist

Mar 24, 2022 11:21 AM in response to commanderclif_me

Hey there, commanderclif_me!

Thank you for posting in Apple Support Communities.

Just to confirm, are you an Apple Music subscriber? If so, let’s make sure that “Sync Library” is turned on for both Macs. To do that:

Open the Apple Music app.

From the menu bar at the top of your screen, choose Music > Preferences.

Go to the General tab and select Sync Library to turn it on. If you don't subscribe to Apple Music or iTunes Match, you won’t see an option to turn on Sync Library.

Click OK.

To learn more, check out the information found here: Turn on Sync Library with Apple Music - Apple Support

Let us know if that helps.

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Answer 3

Mar 24, 2022 3:57 PM in response to commanderclif_me

Hello commanderclif_me,

Based on the steps you have already taken, we would suggest that you go ahead and Contact Apple Support.

They are going to be in the best position to assist further.

Cheers.

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Answer 4

turingtest2

Level 10

278,351 points

Mar 24, 2022 12:54 PM in response to commanderclif_me

Deletions in iCloud Music Library are supposed to take effect immediately on iOS devices, but with other computer libraries the items in question are supposed to be marked as removed, giving you an opportunity to reinstate something deleted in error.

tt2

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Answer 5

Mar 24, 2022 3:49 PM in response to turingtest2

Yeah I know I've seen the deletion working correctly in the past. I can also confirm that even a 24 hour period had passed with deleted files not being removed from synced Mac so I knew it wasn't just a delay. Adding is immediate, but deleting and meta data changes just aren't being reflected.

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Answer 6

Mar 24, 2022 3:47 PM in response to Shannon_DN

Yeah no, its not that. I have Apple Music and match and everything is set to sync. This is something else going awry.

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Answer 7

Mar 24, 2022 4:04 PM in response to srbwanderer

Oh I have already. Hasn't gotten very far, no resolution so was looking for others that might be experiencing same issue here to compare notes with.

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Adding tracks is syncing but Removing track is not

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