Change of region

Question

Level 1

4 points

I’ve been trying to change my region but I’ve been told I can’t till I zero to credit balance

my balance is $1.57 and there is nothing I can purchase with that

please can you zero the balance to enable me change it

Thanks

iPhone 12 Pro, iOS 15

Posted on Mar 24, 2022 3:08 AM

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Answer 1

Top-ranking reply

Level 9

73,017 points

You'll have to contact Apple Support about that and ask them to clear the balance:

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If you can't change your country or region

If you can't change your country or region, make sure that you canceled your subscriptions and spent your store credit. Complete these steps before you try to change your country or region.
If you're a part of a Family Sharing group, you might not be able to change your country or region. Learn how to leave a Family Sharing group.
If you still can't change your country or region, or you have less store credit than the cost of a single item, contact Apple Support.

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