Why I can’t unlock my phone using face id with a mask I have update ios 15.4 and I’m using iphone 13

Why I can’t unlock my phone using face id with a mask I have update ios 15.4 and I’m using iphone 13

iPhone 13, iOS 15

Posted on Mar 24, 2022 8:14 AM

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Posted on Mar 24, 2022 8:18 AM

Did you set up the option as described in Use Face ID while wearing a mask with iPhone 12 and later - Apple Support ?

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Why I can’t unlock my phone using face id with a mask I have update ios 15.4 and I’m using iphone 13

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