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error message

Trying to install software upgrade and get this message.

"This copy of the Install macOS Monterey application is damaged, and can't be used to install macOS"

Where is it, & what is it named so I can remove it and try downloading it again.

I checked and my computer is compatible with upgrade.


iMac 27″, macOS 10.14

Posted on Mar 24, 2022 9:46 AM

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Question marked as Best reply

Posted on Mar 24, 2022 9:51 AM

txswede wrote:

Trying to install software upgrade and get this message.
"This copy of the Install macOS Monterey application is damaged, and can't be used to install macOS"
Where is it, & what is it named so I can remove it and try downloading it again.
I checked and my computer is compatible with upgrade.


see /Applications/ "Install macOS Monterey.app"

4 replies
Question marked as Best reply

Mar 24, 2022 9:51 AM in response to txswede

txswede wrote:

Trying to install software upgrade and get this message.
"This copy of the Install macOS Monterey application is damaged, and can't be used to install macOS"
Where is it, & what is it named so I can remove it and try downloading it again.
I checked and my computer is compatible with upgrade.


see /Applications/ "Install macOS Monterey.app"

Mar 25, 2022 11:53 AM in response to txswede

If you still have problems with installing try what I do:


I've had better luck from the Safe Mode because I evidently have some 3rd party software that interferes with the installation so try the following:

#1 - boot into Safe Mode according to Start up your Mac in safe mode - Apple Support.

NOTE: Safe Mode boot can take up to 3-5 minutes as it's doing the following; 
• Verifies your startup disk and attempts to repair directory issues, if needed
• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)
• Prevents Startup Items and Login Items from opening automatically
• Disables user-installed fonts 
• Deletes font caches, kernel cache, and other system cache files

#2 - go to the System/Software Update preference pane and begin the download.

#3 - run the installer from the Safe Mode.


error message

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