Group FaceTime not working

Jayj420,

Based on the behavior you described, only hearing audio instead of receiving video, one or more of the recipients may not meet requirements. It will be necessary for all participants to meet the requirements above. If the behavior persists after you've ensured all contacts meet the minimum requirements, we recommend reviewing support options in your region.

You can do so here: Get Support

Regards.

Hello Jayj420,

Keep in mind in to make a Group FaceTime call, all devices must meet certain requirements:

To use Group FaceTime video calls, you need iOS 12.1.4 or later, or iPadOS. on one of these devices: iPhone 6s or later, iPad Pro or later, iPad Air 2 or later, iPad mini 4 or later, iPad (5th generation) or later, or iPod touch (7th generation). Earlier models of iPhone, iPad, and iPod touch that support iOS 12.1.4 can join Group FaceTime calls as audio participants.

You can see all of these requirements, and more here: Use Group FaceTime on your iPhone, iPad, and iPod touch

Hope this helps.

Best Regards.