Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

'Recovered Messages' Folders Appearing in MacOS Mail

A number of Recovered Messages folders have appeared in the 'On My Mac' section of my iMac Mail app

All the folders are empty, and I can't delete any of them. They have been there some time in during that time I've updated the Mac OS. I've also restarted the Mail app frequently but these nuisance empty folders remain there.

iMac 27″ 5K, macOS 12.2

Posted on Mar 25, 2022 11:39 PM

Reply
Question marked as Best reply

Posted on Mar 26, 2022 3:15 PM

If messages are in a Recovered Messages mailbox in Mail on Mac - Apple Support


Start with this of M1 Mac...


Start up a Mac with Apple silicon in safe mode

On your Mac, choose Apple menu  > Shut Down.

After your Mac shuts down, wait 10 seconds.

Press and hold the power button on your Mac until the startup options window appears showing available startup disks and Options.

Select a startup disk.

Press and hold the Shift key, click Continue in Safe Mode, then release the Shift key.

To leave safe mode, restart your Mac normally, without pressing and holding any keys during startup.



Start with this if IntelMac...


Safe Boot, (holding Shift key down at startup), does the problem occur in Safe Mode? Could take 10 minutes or more.


Safe mode attempts to repair Disks & clears lots of caches & loads safe Drivers, & prevents loading of 3rd party extensions, so if Safe Mode works try again in regular boot.

Similar questions

9 replies
Question marked as Best reply

Mar 26, 2022 3:15 PM in response to George Spence

If messages are in a Recovered Messages mailbox in Mail on Mac - Apple Support


Start with this of M1 Mac...


Start up a Mac with Apple silicon in safe mode

On your Mac, choose Apple menu  > Shut Down.

After your Mac shuts down, wait 10 seconds.

Press and hold the power button on your Mac until the startup options window appears showing available startup disks and Options.

Select a startup disk.

Press and hold the Shift key, click Continue in Safe Mode, then release the Shift key.

To leave safe mode, restart your Mac normally, without pressing and holding any keys during startup.



Start with this if IntelMac...


Safe Boot, (holding Shift key down at startup), does the problem occur in Safe Mode? Could take 10 minutes or more.


Safe mode attempts to repair Disks & clears lots of caches & loads safe Drivers, & prevents loading of 3rd party extensions, so if Safe Mode works try again in regular boot.

Mar 27, 2022 3:00 PM in response to BDAqua

Thanks for your continuing help.

I did delete the files and folders using FaF app and the Recovered Messages folders seem to have gone - for the moment.

I also deleted the various Import folders, including the annoying single 2018 email which was included in them. That worked with the folders disappearing.

However, if I close and re-open Mail, an Import folder reappears with the ****** email enclosed.

At the end of the day, this is just a minor nuisance to me and I can live with it, but it's just annoying when systems just don't work 100%.


'Recovered Messages' Folders Appearing in MacOS Mail

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.