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Reset MacBook Pro to factory settings

my oldest son passed away recently. I would like to reset it back to factory settings to give his practically brand new MacBook Pro to his younger brother but I don't have the password to log in. How can I proceed?



[Re-Titled by Moderator]

Posted on Mar 27, 2022 6:56 AM

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Question marked as Top-ranking reply

Posted on Mar 27, 2022 7:01 AM

rrdrdh wrote:

my oldest son passed away recently. I would like to reset it back to factory settings to give his practically brand new MacBook Pro to his younger brother but I don't have the password to log in. How can I proceed?


How to request access to a deceased family member's Apple accounts - Apple Support

https://support.apple.com/en-us/HT208510

1 reply
Question marked as Top-ranking reply

Mar 27, 2022 7:01 AM in response to rrdrdh

rrdrdh wrote:

my oldest son passed away recently. I would like to reset it back to factory settings to give his practically brand new MacBook Pro to his younger brother but I don't have the password to log in. How can I proceed?


How to request access to a deceased family member's Apple accounts - Apple Support

https://support.apple.com/en-us/HT208510

Reset MacBook Pro to factory settings

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