No more receiving email

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Level 1

8 points

No more receiving email

I can’t receive emails anymore. My computer (MacBook Pro/Monterey/Mail) says my IP account name or password in Earthlink doesn’t exist even though they do. What to do?

MacBook Pro 13″, macOS 12.3

Posted on Mar 27, 2022 7:25 AM

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Answer 1

Top-ranking reply

Ronasara

Level 6

15,519 points

Mar 28, 2022 10:58 AM in response to Roger2

When this happens it usually means that either your user ID or password in the email app somehow got corrupted and Earthlink's server is timing out while waiting for the correct information. You should go into the app's Preferences and carefully check the user information there, and correct it. In the alternative you can delete the Earthlink account and then set up a new one and that should work.

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Answer 2

leroydouglas

Level 10

199,086 points

Mar 27, 2022 7:37 AM in response to Roger2

Roger2 wrote:

I can’t receive emails anymore. My computer (MacBook Pro/Monterey/Mail) says my IP account name or password in Earthlink doesn’t exist even though they do. What to do?

If you can’t send or receive email on your Mac

If you can’t send or receive email on your Mac - Apple Support

Use Connection Doctor in Mail on Mac - Apple Support

https://support.apple.com/guide/mail/use-connection-doctor-mlhlp1189/mac

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Answer 3

Roger2 Author

Level 1

8 points

Mar 31, 2022 9:39 PM in response to Ronasara

Thanks for your comments. Brought ideas to me. Spent time working with Mail preferences and Earthlink Web Mail address book, the source of most of Mail's messages. Emails fixed except for one source that uses 2 factor security. Can't get the access code from them. No problem for access codes from other companies. Maybe my corruption or company's corruption? Do you think giving them a different contact email address from my hotmail account that I seldom use anymore might be successful.

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No more receiving email

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