You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
My M1 Mac running 12.3 keeps deferring to 'organise by conversation view', which I detest. I can manually change the option, but it puts itself back again a few days later. My Intel Mac running the same version of OS sticks with my preferred setting of not being 'organised by conversation.'
How do I achieve this behaviour on my M1, please?
iMac 24″, macOS 12.3
Winston Churchill,
Do you have any extensions installed in the Mail app? It's possible that an installed extension could be causing this behavior. This article shows the types of extensions and how to manage them:
Use Mail extensions in Mail on Mac
Best Regards.
1 - Suggest restarting in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.
2 - Does the issue present in this mode ?
3 - If not - there could be something in the main User Account playing up. To further isolate this - Set up users, guests, and groups on Mac. Then log out of the Main User account and log into the dummy account and test again if the issue persists.
4 - If the issue is present in the dummy account - then, this appears to be a System Wide issue on the computer.
5 - If the issue persists - pleased advise
I'll run the disk repair and keep watching.
The issue usually presents itself after several days. I haven't managed to attribute any particular event that seems to initiate the issue, but that can be difficult when the cycle is days or even longer.
Hey there Winston Churchill,
To help with organizing messages in Mac on Mac, use the guidance in the following support article:
Take care!
Thank you; however, I know how to organise mail by conversation; I want to know how I can ensure that it stays that way after making my choice to view it one way.
No, no mail extensions, although I do have an app called "Grammarly" installed which works on various applications, which I guess feels a bit like an extension.
Mail: Organise by conversations.
