One app refuses to connect online! iLok License Manager refuses to connect online.

EtreCheck version: 5.7.2 (5247)

Full drive access: Disabled

Problem: Other problem

Description: 

iLok License Manager says â  Online Access Unavailableâ  

Major Issues:

  Anything that appears on this list needs immediate attention. 

Q - Unsigned files - There are unsigned software files installed that could be adware and should be reviewed.

Q - Security updates disabled - Security updates are disabled. This computer is at risk of malware infection.

Q - Apple security disabled - Apple security software is disabled. This computer is at risk of malware infection.

Minor Issues:

  These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. 

Q -  No Time Machine backup - Time Machine backup not found.

Q -  System modifications - There are a large number of system modifications running in the background.

Q -  Limited drive access - More information may be available with Full Drive Access.

Drives:

Q -  disk0 - APPLE SSD SM1024L 1.00 TB (Solid State - TRIM: Yes) 

 disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 887.16 GB used)

A - This drive is getting dangerous low on Empty Space. it is suggested to keep at least 15%  to 20% of the Drive Total Capacity as Empty Space for good operations of the computer and for additional updates to download, expand and install.

Q - disk5 - WD Elements 25A1 4.00 TB

  External USB 5 Gbit/s USB

   disk5s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

    disk5s2 [APFS Container] 4.00 TB

      disk10 [APFS Virtual drive] 4.00 TB (Shared by 4 volumes)

        disk10s1 - M**********  - Data (APFS) (Shared - 874.41 GB used)

        disk10s2 - M********B (APFS) (Shared - 11.35 GB used)

        disk10s3 - Preboot (APFS) [APFS Preboot] (Shared)

        disk10s4 - Recovery (APFS) [Recovery] (Shared)

A - This appears that the Computer is running either two Operating Systems, one from Internal Drive  and one from External Drive or possibly some other type of a configuration 

  Mounted Volumes:

  disk1s1 - Macintosh HD - Data [APFS Virtual drive]

    1.00 TB (Shared - 887.16 GB used, 104.55 GB available, 98.78 GB free)

    APFS

    Mount point: /System/Volumes/Data

Network:

Q -  Interface SAMSUNG_MDM: SAMSUNG Modem

A -  This Appear to be a Mobile Digital Management ( MDM ) setup and thus the initial issue is controlled by this type of an Internet Connection.

Q -  MacPaw Gemini.app

 A - The above falls in a previously outlined Category Any Third Party Applications that will interfere with the normal operation of the OS, alter, modify, remove or delete or attempt to do so is an invitation for disaster and may require a Reinstallation of the OS.

This includes AntiVirus, Disk Cleaners, Disk Optimizes, UnInstaller etc.

Any of the below should be removed as per Developers Instructions 

https://gemini.macpaw.com/duplicate-finder-1-2?campaign=search_text_gemini_brand_macpaw_exact_en&ci=385158537&adgroupid=47495240578&adpos=&ck=macpaw%20gemini&targetid=kwd-304817379775&match=e&gnetwork=g&creative=551089633134&placement=&placecat=&accname=gemini&gclid=EAIaIQobChMItpSR-rzw9gIVpGpvBB1UUgVDEAAYASAAEgINg_D_BwE

Security:

Q -   Security Updates: Disabled

A -  Personal choice but do suggest turning it on.

Q - Antivirus software: ClamXAV

A - Not required and out dated. There are no known Windows-like Viruses in the wild that self replicate and affect macOS, because of the underling UNIX  Foundation and Permission Limitation. 

The Only thing this Antivirus software is protecting is the Bank Account of the Developers and for zero return to the User aside from the problems this software creates.

The The Built in Security  is all that is required to protect the computer.

Kernel Extensions:

 Q - com.malwarebytes.mbam.rtprotection.kext - com.malwarebytes.mbam.rtprotection (3.1 - SDK 10.12)

A -  There are no known Windows-like Viruses in the wild that self replicate and affect macOS, because of the underling UNIX  Foundation and Permission Limitation. 

The Only thing this Antivirus software is protecting is the Bank Account of the Developers and for zero return to the User aside from the problems this software creates.

The The Built in Security  is all that is required to protect the computer.

Q -   [Loaded] com.gobbler.DownstreamProxy.plist (It's Chrisco Inc - installed 2017-10-18)

A- Proxies can interfere with the original issue connecting to the Home of that Application.

  Backup:

  Q - Time Machine information not available without Full Drive Access.

Q - "10 days ago, the application called iLok License Manager started saying "Online Access Unavailable" when I run the app. This app has worked fine for seven years but now I can't even login to use it at all. "

A -

1 - Suggest restarting in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.

2 - Does the issue present in this mode ?

3 - If not - there could be something in the main User Account playing up. To further isolate this - Set up users, guests, and groups on Mac. Then log out of the Main User account and log into the dummy account and test again if the issue persists.

4 - If the issue is present in the dummy account - then, this appears to be a System Wide issue on the computer.

5 - Suggest downloading the Application Etrecheck directly from a well Respected ASC Contributor. And Safe to use.

The application is free or paid from added features. 

Run the application with Full Disc Access ( Security & Privacy - Full Disc Access ).

It will take a Snap Shot -  both the hardware and software.

 The Report will Not Reveal Any Personal Information. 

Post back the Full Report - copy and paste - using the Additional Text Icon ( 3rd Icon to last )

We can have a look at the report for possible issues and may have possible suggestions to resolve the issues.

Any Third Party Applications that will interfere with the normal operation of the OS, alter, modify, remove or delete or attempt to do so is an invitation for disaster and may require a Reinstallation of the OS in-order to replace any modified, altered, removed or corrupted elements of the OS this software has inflected on this computer 

Any of the below should be removed as per Developers Instructions 

This includes AntiVirus, Disk Cleaners, Disk Optimizes, UnInstaller etc.

This will include CleanMyMac , This will include BitDefender , 

This will included Norton Antivirus , Sophos Av Software

Intego AntiVirus, McAfee, MacKeeper, Avast AntiVirus

Ad Guard, Webroot

The The Built in Security  is all that is required.

From what little usable information from their website = see only a mention of macOS 10.12 Sierra and above. This may imply the Application itself is dated and only a 32 Bit Application ?

No explicit mention of Catalina 10. 15 which only supports everything 64 Bit and not workaround.

Can not emphazie enough the damages CleanMyMac as done, will do or has done to the computer.

Any Third Party Applications that will interfere with the normal operation of the OS, alter, modify, remove or delete or attempt to do so is an invitation for disaster and may require a Reinstallation of the OS in-order to replace any modified, altered, removed or corrupted elements of the OS this software has inflected on this computer .

Any of the below should be removed as per Developers Instructions 

This includes AntiVirus, Disk Cleaners, Disk Optimizes, UnInstaller etc.

This will include CleanMyMac  and take moment to read some of the first 600 posting specific to this Application.

Having a look at the Report and will get back to you shortly.

Friendly suggestion - not usually good adding personal information to posting.

The Moderator may take exception to this and edit or remove elements of the post.

Welcome and take the time you require to digest all from the report. We are basically always here except during Family time and Espresso breaks.

Things of the Personal Nature including real names that would identify you are not suggested as has been already experienced.

As for fake names - that too is not really needed.

As long as we are replying to the Technical Questions and Technical Responses - the remainder is not really needed.

Yes, it may appear impersonal - but we know to whom we are addressing .

Welcome and just start from the top item and test.

Move to next step and test etc.