Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

6 points

Purchase could not be completed on family sharing

When I go to approve my sons request to purchase an app, it states Purchase Could Not Be Completed and to contact the iTunes support site... I can't seem to resolve this. Does anyone know how?

Posted on Mar 29, 2022 7:58 PM

Best reply

Niel

Level 10

728,141 points

Posted on Mar 29, 2022 8:01 PM

Click here and ask the iTunes Store staff for assistance.

(216408)

View in context

Similar questions

Purchasing apps through family sharing Why cant I purchase an app on my daughter’s ipad through family sharing when my payment method is good and up to date? The request was approved by me through my phone and tried again directly on her ipad and it wouldnt go through. A message pops up saying “Your purchase could not be completed. For assistance, contact itunes support at www.apple.com/support/itunes/ww/
533 1
Family App store purchases do not work When I download any app on the app store via family sharing, it just says "To download shared content, your Family must have a valid payment method", some apps work, some don't, for some reason, any help? I read another post and it said to change password or view your family settings but that didn't work, any fix at all?
1503 1
I cannot see my family sharing purchase Can someone help? I tried several times to open my son’s purchase in apple store on my device and it didn’t work. I add him in family sharing a month ago and everything was working fine till today! The device throw me out! I don’t know what happened! I also can’t receive the notification from ask to buy?! Is it something with my device? It is brand new only a month!
962 3

1 reply

Best reply

Niel

Level 10

728,141 points

Mar 29, 2022 8:01 PM in response to MSV0621

Click here and ask the iTunes Store staff for assistance.

(216408)

Purchase could not be completed on family sharing

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple ID.

Learn more Sign up