Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: RexIsAGoodBoy
RexIsAGoodBoy Author
User level: Level 1
12 points

Spinning Pizza and iPhone Music Sync Woes

My iPhone kept getting stuck on the "choosing songs to sync" stage (and/or not ejecting the phone and showing the pizza), so I bit the bullet and followed @TuringTest2 solid suggestions:

  • reinstalled the OS (Monterey OS 12.3) on my Mac Mini M1
  • wiped my phone's music library
  • Reset my iPhone
  • Run Disk Uitlity's First Aid app
  • Rebooted the equipment


Good news: the "choosing songs to sync" message is gone

Bad news: Now the spinning circle next to the iphone icon in the Finder window won't stop spinning -- even if the phone is not plugged in. And the iPhone's Finder window (that is, when I click on the Mac's Finder window icon) is completely blank.


It's as if the Finder can't let go of the iPhone connection -- or make the handshake.


Ideas? All welcome ...

Mac mini, macOS 10.13

Posted on Mar 29, 2022 9:16 PM

Reply
Question marked as Top-ranking reply
User profile for user: turingtest2
turingtest2
User level: Level 10
274,240 points

Posted on Mar 30, 2022 6:21 AM

I wonder if you have set up and need to turn off Wi-Fi syncing.


See also the Change your settings for trusted computers section of About the 'Trust This Computer' alert on your iPhone, iPad, or iPod touch - Apple Support and reset your trust settings.


tt2



View in context

Similar questions

4 replies
User profile for user: RexIsAGoodBoy
RexIsAGoodBoy Author
User level: Level 1
12 points

Apr 6, 2022 6:45 PM in response to turingtest2

TT2,

Thanks for your suggestions (+ my apologies for not responding sooner).


  • I did have wifi syncing checked. I unchecked it once the screen came up (see below), rebooted both Mac and iPhone, nothing changed.
  • Uninstalled Music app again from iPhone; rebooted then added fresh version. Rebooted Mac, plugged in iphone. White screen came up.

Biggest issue: getting the iPhone disconnected - that is not showing in the Finder - from the Mac. Restarted several times and the pizza still spinning. Sometimes the Finder iphone screen is totally white; other times the controls show (see attachments).


Tried to start in safe mode, but can't figure it out - option doesn't appear after shut down, 10 sec wait, reboot w/Shift key enabled (either during startunp sequence or once recovery screen displays)


I really appreciate help with this -- esp after seeing how many messages you're sending/responding to daily. You must be the James Brown of the Apple community!




Reply

Spinning Pizza and iPhone Music Sync Woes

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up