iPhone volume changing on its own

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needleman_mark Author

Level 4

1,093 points

iPhone volume changing on its own

im running iOS 15.4 on a iPhone 13 pro max

Im not sure when this started but many times the volume resets on its own down to almost mute

I then have to set it back up again

anyone else seeing this?

Posted on Mar 31, 2022 6:12 AM

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Answer 1

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needleman_mark Author

Level 4

1,093 points

Apr 3, 2022 3:21 PM in response to needleman_mark

I called apple support. Turns out this is a feature not a bug

in

Settings/Accessibility/Faceid and Attention

there is a toggle

Attention Aware Features

that will turn the volume down and dim the screen when the iPhone detects a face during a phone call or other things

the Apple advisor suggested toggling this off

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Answer 2

Apr 1, 2022 11:30 AM in response to needleman_mark

Go to Settings/Face ID & Passcode and turn off Attention Aware. This feature will lower the volume when you are looking at the phone.

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Answer 3

nick_h2

Community Specialist

Apr 1, 2022 10:06 AM in response to needleman_mark

Hello needleman_mark,

We want to help go over the situation with volume on the iPhone. Do the buttons work for other features like screenshots or volume? Do you see the value go up and down as expected with each press?

Update your iPhone, iPad, or iPod touch - Apple Support and check if the latest iOS version 15.4.1 makes a difference.

We hope this helps.

Cheers.

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Answer 4

Apr 3, 2022 5:32 PM in response to needleman_mark

Well, I’m glad you got an official answer from Apple, confirming what I told you 2 days ago in my post on April 1, above:

Go to Settings/Face ID & Passcode and turn off Attention Aware. This feature will lower the volume when you are looking at the phone.

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Answer 5

needleman_mark Author

Level 4

1,093 points

Apr 1, 2022 11:12 AM in response to nick_h2

I’m not sure exactly when it started but when I notice it I can reset the volume with the buttons and they work for other things like screenshots

im running 15.4.1 and it is still happening

slso I tried turning off change volume with buttons but if I press the volume buttons the sound slider still goes up and down and the sound level still changes

does it require a reboot to take effect. This is a 13 pro max

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Answer 6

Jmanna13

Community Specialist

Apr 1, 2022 11:28 AM in response to needleman_mark

Thanks for reaching out again, needleman_mark. If the update didn't help your issue, as it would reboot your phone upon completion of the update, we'd recommend reaching out to Apple Support: Contact Apple Support

Regards.

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Answer 7

needleman_mark Author

Level 4

1,093 points

Apr 1, 2022 12:44 PM in response to Jmanna13

I have rebooted the phone multiple times. In fact tbe update pro was includes a reboot of the iphone

the first thing Apple support is going to so is tell me to do a restore as a new phone in case it’s a software problem with some app

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iPhone volume changing on its own

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