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When attempting to scan from Image Capture or my Brother MFC scanner, I'm receiving the error "The operation couldn't be completed. (com.apple.imagecapture error 4294957394.) (-9902) I'm currently on Catalina 10.15.7.
This error just recently popped up. How do I correct this so I can scan again?
iMac Line (2012 and Later)
Puzzler17,
Thanks for getting back to us. Since you’ve completed that basic troubleshooting, you can try something more specific to help isolate the issue.
“Solve scanning problems on Mac
If you want to scan but can’t find your scanner in the list of available scanners, or if the scan doesn’t finish, try these solutions.
For information about using Continuity Camera to scan images, see Insert photos and scans with Continuity Camera.
Note: The solutions described below might be slightly different for your scanner. If these instructions differ from what you see onscreen, refer to the documentation that came with the app you’re using.
Solve scanning problems on Mac
We hope this helps!
Sincerely.
Puzzler17,
Thanks for getting back to us. Since you’ve completed that basic troubleshooting, you can try something more specific to help isolate the issue.
“Solve scanning problems on Mac
If you want to scan but can’t find your scanner in the list of available scanners, or if the scan doesn’t finish, try these solutions.
For information about using Continuity Camera to scan images, see Insert photos and scans with Continuity Camera.
Note: The solutions described below might be slightly different for your scanner. If these instructions differ from what you see onscreen, refer to the documentation that came with the app you’re using.
Solve scanning problems on Mac
We hope this helps!
Sincerely.
This does not solve the problem. I can unplug, replug, delete, readdressing, but the same error exists. The last time this happened it was due to an OS update that didn't account for the correct printer/scanner drivers.
Hi Puzzler17,
Thanks for using Apple Support Communities. It's important to make sure that your Mac has the latest software and that all updates or drivers have been installed for your scanner.
If the issue persists, restart the Mac and scanner. Restarting is a simple step that can resolve many unexpected behaviors.
Let us know the results. Be sure to include additional error messages and any other steps that you may have tried.
Have a great day!
Mac is up to date, applications and scanner have been powered down and restarted. The same error still persists.
Thanks for trying those steps Puzzler17,
At this point it would be best to contact Apple Support for further troubleshooting.
Take care!
(com.apple.imagecapture error 4294957394.) (-9902)
