iPhone freezes when hit share button

After recent update of 15.4 in iphone11 I am facing this problem. When I hit share button on any app (photo, document,notes) app freezes and doesn’t work further. I can close app forcefully but that doesn’t solve problem. After this phone ring tone goes silent automatically. No ringtone no vibration nothing. All starts working fine after I restart till I hit a share button. If I hit share button the cycle continues. It all stated after 15.4 update

Posted on Mar 31, 2022 9:49 AM

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Posted on May 15, 2022 7:51 AM

Hi

I have the same problem and this is after updating to 15.4.1. Sharing used to work fine before that but it’s freezing when trying from Photos or even when taking a screenshot and trying to share. In fact I have observed same problem trying to hit the share icon on Google app I.e trying to share a URL/link.

101 replies

Apr 1, 2022 1:35 PM in response to jashobanta

Greetings, jashobanta.

To start, create a current backup and update to iOS 15.4.1. Updating can often help to resolve unexpected behaviors, and it’s always a good idea to backup before updating. 

How to back up your iPhone, iPad, and iPod touch Update your iPhone, iPad, or iPod touch

Also, be sure to Restart your iPhone, as this too can help to resolve issues. 

We hope this helps! 

Sincerely.

Sep 6, 2022 10:12 AM in response to jashobanta

I am speaking to an Apple Senior Advisor. She is suspecting this has to do with the work management profile on my phone (I use my personal phone for work related apps like outlook and teams). Workplace security may restrict sharing that can cause this behavior. I removed the work profile (settings > general > vpn and device management). I am monitoring for couple days to ensure issue is not reoccurring. Will post back


ps. Ensure you speak with someone at work before removing the profile as you might loose work data on your phone.

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iPhone freezes when hit share button

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