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cannot use any apps on my phone

cannot open any apps and cannot shutdown my device. Will not allow me to shutdown. volume button works when i hit. Can bring Siri up. Cannot get to setttings or make any phone calls

iPhone 12 Pro, iOS 15

Posted on Mar 31, 2022 1:54 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 31, 2022 3:17 PM

Try a Hard Reset:


  1. Press volume up (quickly)
  2. Press volume down (quickly)
  3. Press and hold the power button until the Apple logo ( ) appears


If that didn’t work, it could be a hardware issue. ⚠️


Get expert service and support at the Genius Bar.


▷ Call 1-800-MY-APPLE or get help here. 

2 replies
Question marked as Top-ranking reply

Mar 31, 2022 3:17 PM in response to djborrelli

Try a Hard Reset:


  1. Press volume up (quickly)
  2. Press volume down (quickly)
  3. Press and hold the power button until the Apple logo ( ) appears


If that didn’t work, it could be a hardware issue. ⚠️


Get expert service and support at the Genius Bar.


▷ Call 1-800-MY-APPLE or get help here. 

cannot use any apps on my phone

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