Newsroom Update

Apple and Google deliver support for unwanted tracking alerts in iOS and Android. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

4 points

cannot use any apps on my phone

cannot open any apps and cannot shutdown my device. Will not allow me to shutdown. volume button works when i hit. Can bring Siri up. Cannot get to setttings or make any phone calls

iPhone 12 Pro, iOS 15

Posted on Mar 31, 2022 1:54 PM

Best reply

Smilin-Brian

Level 9

55,033 points

Posted on Mar 31, 2022 3:17 PM

Try a Hard Reset:

Press volume up (quickly)
Press volume down (quickly)
Press and hold the power button until the Apple logo ( ) appears

If that didn’t work, it could be a hardware issue. ⚠️

Get expert service and support at the Genius Bar.

▷ Call 1-800-MY-APPLE or get help here. 

View in context

cannot use any apps on my phone

Similar questions