External Webcam not working with Apple MacBook Pro 16 inch M1

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External Webcam not working with Apple MacBook Pro 16 inch M1

Hi, I was looking at using my external Logitech webcam yesterday, however when I plugged it in the webcam wasn't seen.

I done the checking you would expect, plugged it into my previous non M1 MacBook Pro and it worked fine. I also tried a few different apps such as Skype, MS Teams, FaceTime, etc but alas the webcam still wasn't seen.

Any ideas? I checked System Preferences and couldn't see it there under the privacy access either.

MacBook Pro 16″, macOS 12.3

Posted on Apr 1, 2022 12:52 AM

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Answer 1

Top-ranking reply

VikingOSX

Level 10

123,356 points

Apr 5, 2022 6:34 AM in response to matthewfrombasingstoke

Apple has no subversive agenda and is not responsible for third-party hardware products. When you visit Logitech's site for their webcams you will likely see either Windows, or Mac and Windows intention for the hardware, and in the case of macOS, Logitech may suggest macOS 10.nn or later, but where does that clause validate their product for subsequently released Apple hardware?

Let's pick on the Logitech C920s webcam. Compatibility: macOS 10.10 or later. Does this mean that the device was last tested with Yosemite, or compatible with Apple Silicon? Only Logitech knows, or someone that is content with a leap of faith. I happen to have the original C920 Pro HD webcam and it does work when connected to my 2021 16-in MBP M1 Pro (12.3.1) via a USB-A to USB-C dongle.

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Answer 2

Todd0213

Community Specialist

Apr 2, 2022 8:20 AM in response to matthewfrombasingstoke

Greetings matthewfrombasingstoke,

Apple Support Communities is a great place for help with your M1 MacBook Pro and your Logitech webcam. We're glad you had the opportunity to test the webcam in multiple applications and with your older MacBook Pro to help isolate the issue. It's possible that the webcam may not be compatible with the M1 MacBook Pro. If you haven't already, you can verify the system requirements and device compatibility by visiting the Logitech website linked below, followed by clicking Shop and locating your webcam model. If your webcam model isn't shown or you need additional support, you can click Support on the Logitech website for additional assistance.

Logitech - Wireless Mouse, Keyboards, Headsets and Video Conferencing

Take care!

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Answer 3

Apr 5, 2022 7:27 AM in response to VikingOSX

Hi, thanks for all the information. So due to an issue I had with my new MacBook restarting, I rebuilt the MacBook over the weekend. I've just re-tried the webcam and it now works! So it would seem that rebuilding my MacBook has solved two issues I had!

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Answer 4

Todd0213

Community Specialist

Apr 5, 2022 6:17 AM in response to matthewfrombasingstoke

That's a wonderful question, matthewfrombasingstoke.

It is possible that the webcam may not be compatible with Apple Silicon. Reaching out to the manufacturer via the link previously provided or verifying the device compatibility and system requirements via their website is the right next step.

Have a great rest of your week!

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Answer 5

Apr 5, 2022 12:30 AM in response to Todd0213

Hi Todd,

The webcam in question is a top of the range Logitech one and I've used it for a while with MacBooks and Microsoft laptops with no problems. Does this really mean that we have to start looking at buying different hardware because some aren't supported by Apple Silicon!? Its bad enough having to deal with software issues due the the machine being ARM64 without having to look at shelling out money to buy replacement hardware too.

I'm wondering if this is Apple plans to take over the world! Bring out a laptop whereby everyone has to buy new hardware and software which is supported.... Then start bring out 'Apple' versions of webcams, displays, hard drives, software, etc...

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External Webcam not working with Apple MacBook Pro 16 inch M1

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