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I want to know if anyone else is having same issue after software update that battery is at zero dead .. although it charges as i attaches it to my phone which is already plugged into power socket but still battery remains at zero. Any help with this ?
ZohaibQayyom,
To clarify, are you able to charge the MagSafe Battery Pack on its own? If it's not able to charge when you're connecting it directly to a known-good charging cable and adapter, then we'd recommend having it inspected for potential replacement or repair.
You can locate your nearest Apple Retail Store or Apple Authorized Service Provider here: Apple - Find Locations
We hope that this information is helpful.
Have a great day!
ZohaibQayyom,
To clarify, are you able to charge the MagSafe Battery Pack on its own? If it's not able to charge when you're connecting it directly to a known-good charging cable and adapter, then we'd recommend having it inspected for potential replacement or repair.
You can locate your nearest Apple Retail Store or Apple Authorized Service Provider here: Apple - Find Locations
We hope that this information is helpful.
Have a great day!
I have tried each and everything nothing works … where as i attach battery pack to my phone it shows an animation and as i plug into iphone thn iphone and battery pack both shows charging but only iphone is charged but battery pack remains at zero percent. Plus no indication of light so ever
with this i also have tried couple of apple cable specially airpod pro cable which is brand new and chargers that i tried on were 61W macbook pro and anker nano 20w but nothing works as it stays unresponsive to direct plugging it into wall socket.
Hello ZohaibQayyom,
Thanks for your post to Apple Support Communities. You mentioned your MagSafe Battery Pack isn't charging properly. We'll be looking at this guide:
How to use your MagSafe Battery Pack
Make sure you are using an Apple-branded cable and power adapter. You'll need to use a 20w power adapter to charge it. Test it with different cables and power adapters. Check the port on the MagSafe Battery Pack to make sure no dirt or debris is in it.
Also, you can plug a cable into the MagSafe Battery Pack then have it attach to your iPhone to charge both at the same time. See if either way works (charging the battery pack on its own or with your iPhone).
Reply back with how it goes.
Take care.
I’m guessing to give it to a friend who is moving to Dubai next week so he can get it inspected by apple store but I’m curious if they’ll ask for bill’s copy as well or just this box and pack itself is enough.
Thank you so much … i might have to get it inspected by apple store technician…
thanks alot for help
Magsafe battery pack not charging
