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I’ve had this phone for one week and twice now the phone has just randomly shut down. Battery is fully charged too. Had to restart the phone both times. Anyone else having the same issue with the new 2022 SE iPhone? Has Apple rectified this same issue from the 2020 phone?
iPhone SE, iOS 15
I had this exact problem starting one week after getting my 3rd gen SE (second gen never had this problem). After the second shutdown, knowing it wasn't a one off, I called Apple support. I was told, initially, that it was software related, but the tech wanted to run the analytics logs by the engineers just to be sure. Well, a few days later, and I get the call from Apple telling me that they believe it's a hardware issue, and they need to swap out the phone. And, they want me to keep everything on the phone, but removing any personally identifying info. So, if it's hardware related, why do they want all of my apps left on it? Honestly, I don't think anyone at Apple truly knows what's going on, as they have told me that this is absolutely the first they've heard of a SE model having this issue (it's always the first, isn't it?). Now, my advice to anyone experiencing this is to get support to acknowledge the problem (if your analytics logs have a "panic" node in the lines of text, that's it), then get them to agree to a full refund/replacement, Don't let them screw you around; there's something going on with these phones, and the only way to get them working on the issue is to start demanding refunds.
Went to Apple. As usual, did not provide ANY solution and told me (hang on) that "it was quite a coincidence that it happened to me twice", and maybe it only happened once on the new device. What it is is quite ironic on their part, since a few hours laters it has done it again.
Sick and tired of this.
It would be helpful for everyone to call Apple support to report the problem. They are compiling information on this issue and working to resolve it. The support at the stores is not helpful with this issue. Please call 800-275-2273 instead.
I just want to hear from responsible team that Apple already perceived this issue and trying to fix it at least.
Now we are not even know that did they acknowledge yet. Or we just wasting our time for nothing.
Hi, I just contacted the Apple Support person who is knowledgeable about this issue and asked for an update regarding a fix for this problem. I will let everyone know if I get an answer and what they said. I had this problem on my iPhone SE 2022 and got a replacement which also had the shut down issue. But I was told to use iTunes to wipe it clean and reinstall a fresh iOS through iTunes. Then I used a backup from a previous phone to install what I had on it. So far I've been okay for a month now after doing this. I'll let you know if I hear anything.
I’ve had my new iPhone SE 2022 for about a week, the phone randomly cuts off and powers down. This is my second purchase of an iPhone SE 2022 and both phones randomly turned itself off. Please help! Is this an iPhone issue or an internal hardware issue? Or maybe an over powering app? I don’t know but whatever it is, it’s driving me insane!!
After latest reboot (last week) I tried turning off 'Raise to wake' & 'Reachability' both.
Now a week passed without 'Raise to wake' & 'Reachability' and without phone reboot. 🧐
If it still can pass couple weeks maybe this issue related to some of them.
Just called Apple support and they are unaware of this issue. This is my second iPhone SE 3rd gen. after it was replaced for same issue with a brand new one at the Apple store Genius Bar. Store said it is a hardware issue with panic full log which caused by a shut down per diagnostics. Phone support just said take it back to the store again if it keeps happening. It was a nightmare to get Verizon to activate it, since it has a eSim but that was a separate 4 hour issue both times.
So now that there over 100 people who are experiencing the same thing on this conversation alone (I’m sure there are many more out there who just haven’t made there way here yet), what is Apple going to do about it?
I hope so too. How disappointing to have this happen to a brand new phone. It makes me want my 8 Plus back again! Apple’s quality has really declined during the last decade or so. 😢
Hi,
Force restart the phone.
Do a software update.
Hope it helps.
Same here... My iPhone SE 2022 has shut down 5 times in 4 days... Is it expected to get fixed by software? :')
Boy I hope so!
Mine shut down again today even after reinstalling the software. Maybe it would help to call Apple support to let them know about this issue on this new phone. I did that so they will be aware.
Question is: did they fix it on the iPhone SE 2020? I don't know if I should return the product, since I'm on my 14 days warranty...
iPhone SE 2022 3rd Generation Randomly Shuts Down
