What is AirPods are paired to someone else that will not remove their Apple id
I purchased some returned AirPods but they are still paired to someone else. How do I get them unpaired
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You will need the vendor’s assistance that sold you the AirPods. Apple cannot help you.
See especially the last paragraph here.
How to reset your AirPods and AirPods Pro - Apple Support
Get a refund or exchange if possible.