iPhone 11 Display Replacement - Non Apple display

Question

iPhone 11 Display Replacement - Non Apple display

My son cracked his iPhone 11 screen pretty badly and rather than paying the $200 to replace it with an Apple product like I should have done, we found an off-market display for ~$50 and we replaced it together as a father/son project. It worked pretty well initially but had the smallest crack again making the display go black rendering the phone useless.

This time I chose to replace the screen at Best Buy, as an authorized Apple repair location for an estimated $200. Best Buy, however, wouldn't replace it because they stated the cracked display has to be sent back to Apple and they can't send in a non-Apple product.

If I go to an Apple Store, will they replace my iPhone 11 screen for the ~$200 replacement fee?

iPhone 11

Posted on Apr 3, 2022 4:36 PM

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Answer 1

deggie

Level 10

167,525 points

Apr 3, 2022 6:13 PM in response to CatTurnedBlue

I would guess you also had logic board and frame damage to the phone in addition to the display. The frame damage led to the next crack unless you son has a habit of dropping phones.

I think you will waste your time taking it to an Apple Store to be replaced, I believe they will refuse to do so and due to the changes you made they cannot accept it for trade-in. But you can always click on the Get Support link at the top right of this page and try. And a $50 3rd party display is pretty much going to be garbage.

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Answer 2

KiltedTim

Level 10

225,366 points

Apr 3, 2022 6:20 PM in response to CatTurnedBlue

It is extremely unlikely Apple would agree to service that device at all now.

Recycle it and buy a new one.

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Answer 3

Apr 3, 2022 4:57 PM in response to CatTurnedBlue

You don’t have a choice if you want it fixed correctly.

Get expert service and support at the Genius Bar.

▷ Call 1-800-MY-APPLE or get help here. 

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Answer 4

Apr 3, 2022 5:02 PM in response to Smilin-Brian

Ha! True...I guess my question should have been, Will I waste my time traveling to the Apple Store to have them tell me they won't replace the non-Apple display? Or will they charge more than the $200 because I am not replacing a non-Apple display?

The secondary question that I am trying to get at is, should I just get a new phone if Apple is going to charge more than $200?

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Answer 5

Apr 3, 2022 5:25 PM in response to CatTurnedBlue

Very good questions! 😉

Be sure to ask those questions when you call the number that I provided.

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iPhone 11 Display Replacement - Non Apple display

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