Face ID inop since software update.
Face ID has not worked on my iPhone 11 since the latest update (15.4.1) and I can’t get it to reset. I’ve tried turning my phone off/on. Any other suggestions?
iPhone 11 Pro
Face ID has not worked on my iPhone 11 since the latest update (15.4.1) and I can’t get it to reset. I’ve tried turning my phone off/on. Any other suggestions?
iPhone 11 Pro
Try a Hard Reset:
If that didn’t work, it could be a hardware issue. ⚠️
Get expert service and support at the Genius Bar.
▷ Call 1-800-MY-APPLE or get help here.
Try a Hard Reset:
If that didn’t work, it could be a hardware issue. ⚠️
Get expert service and support at the Genius Bar.
▷ Call 1-800-MY-APPLE or get help here.
Thanks, but that still didn’t work. When I try to set up Face ID again it keeps telling me to reposition my face in the frame, or hold the camera higher/lower, or that my face is out of view. Nothing works. It seems the update messed this up because it was working fine before.
Face ID inop since software update.