Studio Display Will Not Wake From Sleep

Hi everyone, I'm the original poster who made the video and started the thread, and I'd like to follow up with some information that might be helpful.

In my case, it's a confirmed hardware issue with the Studio Display monitor itself. The monitor is being repaired by Apple. They are replacing the logic board and thunderbolt ports. I went through 2 levels of tech support with Apple, and shared data from my system with the Apple engineering team. Also did the firmware update for the Studio Display when that came out. The whole thing has been quite an ordeal, so I'd like to share the info below to make it easier for others with the same issue.

How to confirm that you have the same issue

Testing Procedure: log in to your computer. Then put it to sleep via Apple Menu -> Sleep. Wait 2-3 mins. Then wake by clicking your mouse or pressing a key on your keyboard. Repeat this procedure 4-5 times as it can be intermittent. And make sure that you wait 2-3 minutes after sleeping before waking.

Testing Specifications

• Test with just the single Studio Display monitor and your computer, without anything else connected (except mouse and keyboard). In other words, leave all other monitors or accessories disconnected.
• Test with different thunderbolt cables to confirm it's not an issue with your cable.
• Test the same monitor with different computers to confirm it's not an issue with your computer.

If you perform the testing procedure as above and the issue persists, then you may have the same hardware issue that I did. If that's the case, then your best bet is to get it repaired under the 1 year AppleCare Warranty. Get started on that sooner rather than later because it takes a lot of time to go through the process: calling AppleCare, getting a case number, taking it to your nearest Apple Store so the Genius Bar can confirm it in person, ordering the parts, bringing the monitor back home, waiting for the store to tell you that the parts have come in, taking the monitor back to the store, and waiting for them to actually perform the repair.

If you have a different monitor sleep/wake issue

If you do not have a Studio Display, but are having sleep/wake issues with your monitor then you have a different problem. If you try the steps above and can't get the issue to show up in each setup, then you have a different problem. If you have a different problem, please start a different thread instead of posting a reply to this one, because this only causes confusion for others.

Finally, if everyone could please mark this post as "Helpful" so the testing steps above can be shown more prominently to people who might also be having this issue. Thank you everyone who contributed and tried to help solve the problem.

Been having this same problem with my M1 Max studio, display will just not wake up some times. Unplugging USB-c cable and re-installing always works, sometimes a quick press on the power button does the job. Doesn't happen with my Macbook Pro (Intel processor) so pretty sure this is an M1 problem. Have just learned to live with it for months now. However, a few days ago I purchased a new Apple Magic Keyboard with touch ID and have not had a problem since, as long as I use the keyboard touch-ID. Still a roll of the dice to get the M1 to wake on mouse movement or just a key press. Touch-ID works every time.

Our workaround was returning it because COME ON, APPLE!

Waiting 24h for a monitor to boot up is not an option.

A different brand monitor fixed the problem. It's nowhere nearly as nice as the Studio Display, I couldn't buy it at 0% interest with 3% Apple Card rewards, but it has a power button and it starts when we need it.

When the Apple Studio Display, misbehaves, it seems to require a substantial timeout. Disconnect from power and data for a quarter hour. (Sitting facing the corner or sitting on the stairs is optional.)

Same problem. I find this completely unacceptable from Apple.

I've a brand new Mac Studio and Studio monitor - I connected it up all fine.

The next day I was doing some work on it - went away to do something else for half an hour, came back. I couldn't wake it.

Eventually it turned on but the time to wake it lengthened until I just had to do a crash reboot (or whatever you call it)

Then the computer went into a start up loop. I ended up going into diagnostics and reinstalling Monterey.

I got it happening again and then I turned off the computer sleep etc in Energy Saver. That worked for a morning. Now here I am in the afternoon and the computer won't wake again.

I have a ten yr old iMac that I was waiting to upgrade (but nooo, Apple aren't doing new 27 inch iMacs, pfft) I bought the Mac studio and then with the computer just sitting in its box I had to wait 2 months for the monitor to turn up and now this.

Yeah, I'm somewhat annoyed.

Dear Technically Inclined:

I am wondering what your power settings are. I have had the same issue with my older late 2014 iMac with waking from sleep and since I used it for work, it would present quite a problem when I say returned from lunch and go to wake it up.

Maybe an option of never sleep would be more appropriate for your workflow?

I have a similar setup: Mac Studio with Studio Display (only one monitor) and it seems to work with the following settings:

I run no screen savers and when I leave my Mac Studio, I do not "put it to sleep", instead I press Control+Command+Q on the keyboard which locks the screen and it almost immediately goes black after doing that.

Sometimes however it does lock or go to sleep on its own. I never notice the power light on front slowly 'blinking' like it did with the MacBooks I've owned in the past so I am unsure as to whether my Mac Studio ever goes to sleep.

Another option may be to use Amphetamine (not free). But it can prevent your Mac from sleeping while a certain program is running or during certain hours, etc. I have found that to be a real time-saver for me.

I also try to never leave an app running 24/7 and will quit all of my programs when I am finished using my Mac. Just a habit for me - unless it is necessary to keep a particular app running. I would never say leave Safari running or Music or any other app unless I forget to quit the app.

I also restart once a week. Was thinking of trying to keep my Mac running for a month, just to see how it fares, but have been unsuccessful so far due to things changing and updates and had one crash where it restarted without warning over night.

It is usually fairly stable.

Hope this is helpful and though it may not be a solution you are looking for, might prove to be a work-around to the frustration as it sounds like you are doing work on your Mac and it is being interrupted.

Best regards,

Mark

I have the exact same issue.

New Mac Studio with 2 Studio Displays. Never happens with both monitors at the same time but happens almost daily with one or the the other. Unplug power, wait one minute, plug in, good to go. Software is up to date. No response from Apple. Major drain on my creative focus and productivity overall. I've owned Macs since 1986 and loved them all but, based on this experience, I will not buy another - certainly not for work.

We got a brand new monitor with the brand new cable that came with it, and bootup would be anything from 5 to 24h. That's right, it would wake up on its own eventually. But we have a schedule and deadlines.

This is an Apple product. It's supposed to work right out of the box. Massive, massive disappointment. How is this being tolerated, I have NO idea.

for my part, I don't want it to turn off at all when I need it... it's annoying when you want to let it download for several hours... It always ends up turning off regardless of the settings.. Never seen that

I highly recommend Stay for managing window arrangements for different monitor configurations. I know this does nothing to address the issue with the display, but it would at least save you the hassle of rearranging your windows every time. Works great alongside any window-snapping utilities you might be using like Moom, Magnet, etc.

The OP of this thread, TechnicallyInclined, had posted that they pursued this with Apple but did not have it fixed. I wonder if they have an update.

User jspence444 (who claims to be the OP but doesn't appear to be) had posted that they pursued this with Apple, and it was determined a hardware problem. They give steps to confirm you have the same issue, but I have not yet tried the steps.

Rebooting, unplugging and reinserting cables, etc etc, never worked for me. The thing would just take its sweet time waking up whenever it wanted to.

Imagine the scandal if iPhones worked like this!

Quick summary:

• Make sure both ends of the Thunderbolt 4 cable are plugged into the Thunderbolt 4 port on the Mac Studio Display (there is only 1) and Mac Studio.
• When it does not wake, try turning off your Magic Track Pad and Keyboard, then turning them back on. When they reconnect, see if it wakes up.
• Try resetting the SMC and PRAM.
• Try resetting your Bluetooth interface on your Mac Studio (option click on it in the menu bar) and re-pair your keyboard and mouse by cabling them.

I would like to add:

• Try connecting your keyboard and mouse by cabling them directly to your Mac. If the issue goes away, then it must be something with Bluetooth.
• Try not running your MacBook in clamshell mode. Run it with it open as a test and see if the issue goes away.