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Studio Display Will Not Wake From Sleep

Love the Studio Display. Unfortunately, it will not wake up once it goes to sleep.

Video showing the issue:

https://player.vimeo.com/video/695566328?h=a311f9d8f1

Problem persists under different conditions:

Am currently using the Mac Studio, but have also tried it with M1 MacBook Pro (13",2020) as well as a 2013 Mac Pro (using a thunderbolt adapter). The issue remains, regardless of the setup.
I have tried not putting my Mac into sleep at all, and instead just locking the screen. But eventually the display turns off, and when I need to use my computer, it doesn't turn on again.
Have tried different thunderbolt cables, both Apple-branded and non-Apple-branded
Have tried using the Studio Display in a single-display set up, as well as in a dual-display set up
Have tried on macOS Monterey 12.3.1 (latest update)

Current Workarounds (if you can call them that; it's a significant interruption to workflow to do this each time I need to resume working at the computer)

Restarting the computer entirely
Unplugging and re-plugging in the thunderbolt cable
(if using a 2nd monitor), logging in, manually setting the machine to sleep, and then waking it up again: 50% of the time, when re-waking the Studio Display may come on the second time if lucky.

I'm not alone in experiencing this issue. There appear to be other threads related to this issue, albeit with slightly different set ups described. The difference is that I've tested this problem with several different Mac setups (MacBook, Mac Pro, Mac Studio) and confirm it appears to be a larger issue.

Current System Specifications:

Clean MacOS Install: When I set up my Mac Studio, I set it up as a clean install - so there are no randomly corrupted preference files that could have been brought over via data migration.
MacOS Version: 12.3.1 (build 21E258) --> note: the issue existed on 12.3 (i.e. not a new issue introduced by the .1 update)
Mac Studio (M1 Max/24-core GPU/ 64GB/ 1TB) --> note: also tested with 2020 MBP + 2013 MP
Monitors: Studio Display + Dell U2720Q --> note: also tested as a single-display setup without the Dell monitor.
Connection: Thunderbolt. Have tried with several different cables, including the Apple cable that came with the Studio Display itself.

I've taken a lot of time to put this together, including the video. If anyone has a contact at Apple that could help escalate this issue, I (and others) would be very appreciative. I have also filed a report here: Feedback - Displays - Apple

Thanks in advance.

Posted on Apr 4, 2022 4:34 PM

Best reply

jspence444

Level 1

45 points

Posted on Jul 4, 2022 10:16 AM

Hi everyone, I'm the original poster who made the video and started the thread, and I'd like to follow up with some information that might be helpful.

In my case, it's a confirmed hardware issue with the Studio Display monitor itself. The monitor is being repaired by Apple. They are replacing the logic board and thunderbolt ports. I went through 2 levels of tech support with Apple, and shared data from my system with the Apple engineering team. Also did the firmware update for the Studio Display when that came out. The whole thing has been quite an ordeal, so I'd like to share the info below to make it easier for others with the same issue.

How to confirm that you have the same issue

Testing Procedure: log in to your computer. Then put it to sleep via Apple Menu -> Sleep. Wait 2-3 mins. Then wake by clicking your mouse or pressing a key on your keyboard. Repeat this procedure 4-5 times as it can be intermittent. And make sure that you wait 2-3 minutes after sleeping before waking.

Testing Specifications

Test with just the single Studio Display monitor and your computer, without anything else connected (except mouse and keyboard). In other words, leave all other monitors or accessories disconnected.
Test with different thunderbolt cables to confirm it's not an issue with your cable.
Test the same monitor with different computers to confirm it's not an issue with your computer.

If you perform the testing procedure as above and the issue persists, then you may have the same hardware issue that I did. If that's the case, then your best bet is to get it repaired under the 1 year AppleCare Warranty. Get started on that sooner rather than later because it takes a lot of time to go through the process: calling AppleCare, getting a case number, taking it to your nearest Apple Store so the Genius Bar can confirm it in person, ordering the parts, bringing the monitor back home, waiting for the store to tell you that the parts have come in, taking the monitor back to the store, and waiting for them to actually perform the repair.

If you have a different monitor sleep/wake issue

If you do not have a Studio Display, but are having sleep/wake issues with your monitor then you have a different problem. If you try the steps above and can't get the issue to show up in each setup, then you have a different problem. If you have a different problem, please start a different thread instead of posting a reply to this one, because this only causes confusion for others.

Finally, if everyone could please mark this post as "Helpful" so the testing steps above can be shown more prominently to people who might also be having this issue. Thank you everyone who contributed and tried to help solve the problem.

View in context

89 replies

May 13, 2022 7:25 AM in response to pruppert

Hi @pruppert, thanks for sharing your experience.

Unfortunately, this does not resolve the issue, which is ongoing. Even with all peripherals disconnected. And even when testing it as a single-monitor setup (no other displays connected at all), the issue persists.

This appears to be a larger issue. Hopefully it is a software issue that could be resolved with a firmware update.

I must admit it’s becoming frustrating to deal with this multiple times a day. Each time this happens, all my windows get moved to the other display and resized. So to resume work, I have to unplug & replug the display, then move my windows back, then resize & reposition. Every single time. And this happens multiple times a day.

May 17, 2022 8:30 AM in response to TechnicallyInclined

Yup. I've had the same problem since I got my Studio Display, and it's continued under macOS 12.4 and display firmware 15.5. I have an M1 MacBook Air that I use in clamshell mode and a Magic Keyboard and Magic Trackpad that I use wired to the display.

For what it's worth, I did notice that with the keyboard and trackpad unplugged and connected to the MacBook by BlueTooth, interacting with them still wakes the computer (I get the unlock notification on my Apple Watch), but the display doesn't wake. I've just gotten into the habit of unplugging and replugging the display when I get back to my desk.

KJD54

Level 1

0 points

Jun 2, 2022 5:22 AM in response to Jeremy K.

Same problem, but I found a semi-helpful work-around:

I have a new Mac Studio computer with an M1 Ultra chip, a Samsung Neo G9 monitor using the USB C connection to the computer, and an Apple extended wireless keyboard and Apple wireless trackpad. The only way I could wake the monitor sometimes was to unplug it from the Mac studio and re-plug it back in. I got an OWC hub and connected it to the computer (not an endorsement, it may be that any hub will work), and I plugged the monitor into the hub instead of directly into the Mac Studio computer. Now, when the monitor is asleep and I hit a key on the keyboard, the monitor wakes up just fine. The only caveat is that if the monitor starts showing the screensaver (before it goes completely to sleep), pressing a key on the keyboard doesn't wake up the computer. But, if I tap the trackpad while the screensaver is on, the monitor will wake up. Then when the monitor goes fully to sleep again (screensaver shuts off and screen becomes blank) pressing the spacebar on the keyboard will work again to wake up the monitor.

xLoFlyer

Level 1

8 points

Jun 9, 2022 12:05 PM in response to TechnicallyInclined

I have a similar issue where, once the Mac Studio enters sleep mode, it will not wake up to either mouse or keyboard activity. I use an Apple Keyboard, Apple mouse and Apple Thunderbolt cable but use an LG display. I've used this same setup with my MacBook Pro (2016) and Mac Pro (2013) with no issues. All running the same MacOS Version.

The issue is only with my Mac Studio (M1 Ultra / 64GB / 2TB). The only way I am able to wake it is by a quick press on the power button, then it comes to life, no issue. Not a show stopper but somewhat aggravating.

Jun 9, 2022 5:06 PM in response to TechnicallyInclined

I have a similar issue with a brand new Mac Studio M1 Max (base model), with latest update (Monterey 12.4) using USB-C (not thunderbolt) connexion to an ultra wide 21:9 LG 38 inch display (connected to the back of the Mac Studio). When leaving the computer going to sleep after a certain period of time the display won't come back from sleep. Computer seems to resume but display is not coming back. Un-plugging and re-pluging the usb-c cable is reestablishing the video feed instantaneously, but it's not a workflow that I want to use everytime. I temporarily activated 'prevent your Mac from automatically sleeping when display is off' and set 'turn display off' to 'Never' in order to see if it will happen again (so far, it's ok, but not convenient for energy saving and long-term lifetime of equipment)

CoopXL

Level 1

9 points

Jun 20, 2022 10:41 AM in response to TechnicallyInclined

I have the same issue it just happens pretty sporadically. I'm running a M1 Max Studio with a Dell 5k2k monitor and an Apple wireless keyboard and magic mouse. I've been rebooting after it won't wake up which is a major pain.

KJD54

Level 1

0 points

Jun 20, 2022 11:15 AM in response to CoopXL

I wrote earlier about plugging the monitor into a USB hub instead of directly into the Mac Studio. It is still working for me. I press the keyboard and the monitor wakes up after a moment. I still have to tap the trackpad to get the monitor out of screen-saver mode, however. It would be interesting to see if anyone has had similar success using a hub instead of the OWC hub I am using.

I noticed another "feature" that might help. I have a "hot corner" that shuts off the monitor when I move the cursor into that corner. Move the cursor to the corner and the monitor shuts off. I have to remember when I do that because the keyboard might not wake the monitor then. I hit the keyboard, nothing happens, so I move my finger around on the trackpad in a manner that I hope is moving my cursor out of the "hot corner". Then I can hit the keyboard again and the monitor wakes up.

xLoFlyer

Level 1

8 points

Jun 20, 2022 1:01 PM in response to KJD54

After further troubleshooting, I have found that by tapping the keyboard after the system goes to sleep wakes the system about 50% of the time. Moving the mouse never wakes the system. What is curious is that there is apparently some sort of signal being sent to the monitor because the monitor ALWAYS wakes up when moving the mouse or tapping the keyboard, however the computer does not wake up and the monitor goes back to sleep. I thought this may be a monitor issue so I tried waking the system up and then inputing the password in the blind to wake the computer, but it does not wake up. Only reliable way to wake it up is by a quick press of the power button (again, this always works and takes me to the login screen). Running Monterey 12.4 on a Mac Studio M1 Ultra, 64GB, LG HDR DQHD 49" monitor, wireless apple keyboard and mouse and connecting thru an Apple Thunderbolt 4 cable (came with the Mac Studio) to the monitor's USB-C input. I'm 99% convinced this is a problem with the Mac Studio.

kenrinc

Level 1

8 points

Jul 4, 2022 9:46 AM in response to gooober

Same. Mac Studio M1. Dell U2713 27" display. TB4 to DP cable. I'm running a hard plugged USB apple keyboard with Logitech wireless mouse. Everything works fine normally. Have it set to screensave for 1st 15m then sleep. Once sleeping, about 50% of the time the system wakes up by pressing the space bar. The other 50% of the time it's just a sleeping monitor and no keyboard or mouse input will wake the monitor. The funny thing is, I know the M1 is receiving the keystrokes because if I constantly hit the space bar, eventually it starts beeping at every keystroke. What I've been doing up to this point is disconnecting the keyboard USB cable, plugging it back in and immediately hitting space bar and the monitor wakes up. $.02

Ken-

preach88

Level 1

8 points

Jul 5, 2022 3:00 PM in response to jspence444

Thought i review these posts to see if anything new may have changed with the Mac Studio since i just unboxed it. I previously used a 2020 mac mini and my workaround was to convert usbC to HDMI and i have no issues. Looks like i will be doing the same thing with the Mac Studio. Nevertheless, this issue is nothing new with Apple. its been this way since i have been using a Mac in 2009.

Jul 5, 2022 6:34 PM in response to preach88

I think that’s a bit of an exaggeration. I used a MacBook Pro (in clamshell mode), Thunderbolt Cinema Display, and wireless Apple keyboard and trackpad from 2013-2015ish and that ensemble worked flawlessly. The computer and display always went to sleep and woke up reliably without any unplugging or disabling sleep in System Preferences or any other nonsense. All I want is a return to the good ol’ days.

H20nly

Level 1

0 points

Jul 8, 2022 7:02 PM in response to TechnicallyInclined

I have this issue with a Mac Studio as well. I'm using a Samsung monitor connected to the HDMI port.

The computer works in the background. I have a digital audio workstation application running (Ableton Live). I can press the space bar and play back starts... music comes out of the audio interface out of my reference monitor speakers without an issue.

I'm so sick of this. I am effectively locked out of my computer. If I hard boot it, I just cause errors in my application and potentially lose unsaved work. It's pretty much the only fix though... reboot. Might as well be a PC.

So far for troubleshooting I have changed the HDMI cable, turned off Sleep. Changed the power settings on the monitor to be always on, and started turning off the monitor at its power switch and pulling out the Ethernet cable when the computer is not in use. This is a stupid problem for a $4000 computer to have.

I would switch monitors, but why? The internet and these forums are riddled with people complaining about this on laptops, desktop, Pros, Airs... Apple monitors, LG monitors, Samsung monitors... connected via Thuderbolt, USB-C, HMDI and DisplayPort. The common denominator is the computer/OS manufacturer, not the peripherals.

I'm posting this here to add another configuration to the problem and to maybe save someone the trouble of swapping out their monitor only to see the issue return in 4-48 hours.

[Edited by Moderator]

jbru13

Level 1

8 points

Sep 1, 2022 11:28 AM in response to TechnicallyInclined

Same issue. Tried two separate Studio Displays and had the same result both times.

I'm using a brand new Macbook Pro 16 M1 Max. Even if I connect the Studio Display with nothing else connected, it does not wake from sleep after an extended period of time has passed. The fact that Apple doesn't test the brand new laptop with the brand new monitor is ridiculous. I've tried 3 Dell USB-C monitors and none has this issue; only the double-priced first party option has these nagging bugs.

Sep 1, 2022 11:55 AM in response to Grant Bennet-Alder

I would guess that for most laptop users, unplugging the display from the laptop is a lot easier than unplugging the display from the wall. (And for what it's worth, powering off the display did not alleviate this issue for me.)

jbru13

Level 1

8 points

Sep 1, 2022 12:01 PM in response to Jeremy K.

Thanks, yes unplugging the thunderbolt cable is the workaround, but of course this means you can't plug any SSD's into the Studio Display, which is really a key benefit of the thunderbolt ports. I ordered a CalDigit TS4 thunderbolt hub to see if routing through there bypasses the issue, just out of curiosity more than anything else. I may end up returning it since it ends up being quite an expensive solution.

Studio Display Will Not Wake From Sleep