Important: Restart Your Studio Display

Posting this to safe other studio display users a lot of time and hassle. YOU HAVE TO RESTART your studio display on occasion, especially if you run into issues with the3 camera, microphone or speakers. The studio display runs its own internal version of IOS that operates the camera, speakers and microphone. Much like ANY other device that runs its own operating system, you can't run it indefinitely without ever restarting it. You will eventually run into issues and your device does funny stuff. I got my studio display on march 18th and yesterday the camera started acting up, then the microphone etc. After hours with Apple support and trying all kind of things to isolate the issue, it occurred to me that we did EVERYTHING except restart/reboot the display itself. because it has no power button and no software control to restart it, the only way to do it is to unplug it from the power source, wait at least 1 full minute and plug it back in. Of course it immediately solved all the issues. So if your display - or for that matter any of your other devices - starts acting up. Restart it that way to see if the issue resolves. Apple: please implement a firmware update that allows for rebooting the display via system preferences rather than having to crawl ion the floor find the plug, unplug it, wait, plug it back in.

Posted on Apr 5, 2022 10:33 AM

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mpetrides

Level 1

13 points

Posted on Apr 24, 2022 12:20 PM

I had exactly the same problem--choppy audio when playing audio from my M1 Pro MBP to the Studio Display. The same audio sounded fine playing on the MBP's speakers, however.

Rebooting the MBP, swapping ports on the MBP didn't help. The source of the audio being played (YouTube via web, music from Apple Music, Apple Music downloaded to the MBP and played locally) didn't matter.

So I tried playing a YouTube video (from the YT app) on my 2018 iPad Pro to the Studio Display--still choppy sound, confirming the Studio Display as the root of the problem.

I wasn't sure how to reboot the Studio Display, so I found this support page. Rebooting the Studio Display by unplugging it from power for a minute or two solved the problem! Yippeee. Thanks.

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68 replies

Apr 28, 2022 10:26 AM in response to Holger Laufenberg

It is a monitor and it would ordinarily be unusual to need to reboot a monitor. However, this monitor actually runs iOS 15.4 (soon to be 15.5), so it's not that unusual. Knowing that was the reason I thought about rebooting the Studio Display but had to come here to find out how to do it.

The Studio Display is more than just a monitor. I just wonder what, if anything, AAPL plans on doing with the A13 Bionic processor and iOS 15 built into this puppy. It's almost like an iPad on steroids. But I digress...

Aug 2, 2022 6:49 PM in response to freedomtrooper

Looks like Apple is finally acknowledging the problem and the fact that the current solution is simply to reboot the Studio Display. Articles to this effect appeared tonight on MacRumors and on Cult of Mac. The articles also confirm the fact that Apple thinks this can be fixed by a firmware update.

tbirdvet

Level 6

17,054 points

Apr 13, 2022 4:44 AM in response to Holger Laufenberg

You unplug the monitor with Mac off so no impact to the unit.

May 16, 2022 11:38 AM in response to Cypermotion

Honestly that does not sound like a firmware issue but a potential hardware issue. I would call Apple Support.

Apr 29, 2022 8:45 AM in response to chrisjk

Glad you found this post. I am not concerned about rebooting the connected computer. But if the only way to reboot the display is to unplug it...then we in essence crash the display's OS. May not be an issue but since it is required to do so on occasions it would be wise for Apple to allow us to do it properly via a software reboot/restart.

May 7, 2022 5:50 PM in response to Crematum

its possible a firmware update can improve this issue but the correct way is to implement a restart function other than crawling on the floor and unplugging it. Every device that runs a consumer based operating system will need to be restarted on occasion. This monitor runs IOS....and just like your iPhone....ya can't run it indefinitely without restarting it or you run into funny issues.

May 26, 2022 11:20 AM in response to Cypermotion

@Cypermotion, if nothing else, contacting AppleCare documents that the problem cropped up within the warranty period for your display.

I guess the sound must not be all that distressing to you. If I had a display that sounds like a 747 doing a run-up for takeoff (which is what I'm imagining from your description) and AppleCare told me the only thing they could offer was a replacement, I personally would insist on the replacement. BUT I'd try to get them to agree to my not sending the existing display back until they had a replacement in stock for me. Might that be worth a try for you, too?

Jul 26, 2022 7:28 AM in response to Darwin 53

My initial reply to you was removed by Apple as it contained criticism of their support staff. That is no longer allowed in this brave new world controlled by our IT overlords. Anyway, you are better off searching the web or YouTube for solutions than calling their support staff.

Apr 28, 2022 7:23 AM in response to KyleCraven1

well its a monitor so its unusual having to do that. But it is upsetting that 2 months later Apple support still has not caught on to this as the first go-to solution when studio display customers call with weird issues.

May 16, 2022 10:22 AM in response to jstaffordv

I have the issue that the fan in my display is running on max all the time, even if the cable is unplugged. Sounds exactly like the computer fan but realised that it is the studio display that makes the noise. I have restarted the screen several times, updated with the latest firmware but no luck. Anyone that knows how to reset the firmware?

May 26, 2022 10:59 AM in response to tomac14

Latest firmware is installed. The only thing Apple can help with is that I can return it and wait 8 weeks for a replacement. Well, I have already waited 8 weeks for this screen. This could maybe be expected from Dell or Samsung, not Apple. Bad experience deluxe Apple.

Jul 18, 2022 1:59 AM in response to Holger Laufenberg

THANK YOU!!!!! I have been on Apple support all yesterday evening and then this morning they wanted me to lug my display and box into the nearest Apple store for diagnostics. I did what you suggested, unplugged and plugged it back in.... seems to be all working again! I work as a psychologist online and have a full list of patients tomorrow. Thank you SO much.

Jul 18, 2022 8:27 AM in response to Holger Laufenberg

M1 Ultra Mac…. Update with two Mac Studio Displays…both screen sounds have now died. On for two seconds, double click sound and off. Tried safe mode, tried creating new user… all with AppleCare support and final resolve now I am reinstalling system software macOS Monterey… Just like started on one screen then went to both. The sound out of the m1 Mac Ultra is horrible I need my screens! I was running the latest software and updated the firmware a while ago on both monitors. I hope this resolves the issue. Not happy as I cannot do my work during this time.

Jul 18, 2022 8:56 AM in response to iGotchaMedia

Unfortunately, Apple support makes you jump through hoops that are often completely unnecessary - like reinstalling Mac OS if your monitor miss behaves. That is in part due a decrease in skill and in part Apple's official policy. If the first thing you were told by support is to simply restart your display....Apple would admit that there is an issue. As you know Apple never admits anything pretty much ever. In your case....if unplugging the studio displays from the power source and restarting them does not help....I still don't think its necessarily a software issue requiring you to install Mac OS..... Did you reboot your studio displays yet?

Jul 18, 2022 9:13 AM in response to iGotchaMedia

good luck! The studio display runs its own internal IOS software that controls speaker, microphone and camera....so I am not certain that reinstalling Mac OS will do it....but I guess its your last hope. keep us posted.

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Important: Restart Your Studio Display