Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Important: Restart Your Studio Display

Posting this to safe other studio display users a lot of time and hassle. YOU HAVE TO RESTART your studio display on occasion, especially if you run into issues with the3 camera, microphone or speakers. The studio display runs its own internal version of IOS that operates the camera, speakers and microphone. Much like ANY other device that runs its own operating system, you can't run it indefinitely without ever restarting it. You will eventually run into issues and your device does funny stuff. I got my studio display on march 18th and yesterday the camera started acting up, then the microphone etc. After hours with Apple support and trying all kind of things to isolate the issue, it occurred to me that we did EVERYTHING except restart/reboot the display itself. because it has no power button and no software control to restart it, the only way to do it is to unplug it from the power source, wait at least 1 full minute and plug it back in. Of course it immediately solved all the issues. So if your display - or for that matter any of your other devices - starts acting up. Restart it that way to see if the issue resolves. Apple: please implement a firmware update that allows for rebooting the display via system preferences rather than having to crawl ion the floor find the plug, unplug it, wait, plug it back in.


Posted on Apr 5, 2022 10:33 AM

Reply

Similar questions

68 replies

May 26, 2022 10:52 AM in response to mpetrides

I did contact Apple tech support.

I explained my problem with choppy audio.

They took down my info including how I fixed it .

I told them I thought it was a Studio Display firmware problem.

They called my back several time to collect more info.

Later they said that the latest firmware download (Version 15.5 (Build 19F77)) would fix it.

Since I downloaded the above firmware update, I have had no more choppy audio.

Be sure you download firmware update Version 15.5 (Build 19F77).

Hope this helps.

May 26, 2022 10:54 AM in response to Cypermotion

I did contact Apple tech support.

I explained my problem with choppy audio.

They took down my info including how I fixed it .

I told them I thought it was a Studio Display firmware problem.

They called my back several time to collect more info.

Later they said that the latest firmware download (Version 15.5 (Build 19F77)) would fix it.

Since I downloaded the above firmware update, I have had no more choppy audio.

Be sure you download firmware update Version 15.5 (Build 19F77).

Hope this helps.

May 26, 2022 11:20 AM in response to Cypermotion

@Cypermotion, if nothing else, contacting AppleCare documents that the problem cropped up within the warranty period for your display.


I guess the sound must not be all that distressing to you. If I had a display that sounds like a 747 doing a run-up for takeoff (which is what I'm imagining from your description) and AppleCare told me the only thing they could offer was a replacement, I personally would insist on the replacement. BUT I'd try to get them to agree to my not sending the existing display back until they had a replacement in stock for me. Might that be worth a try for you, too?

Jun 3, 2022 1:43 PM in response to Holger Laufenberg

My microphone stopped working - making it impossible to connect with vendors and customers. After a lot of digging - trying to enable/re-enable inputs -rebooting the Mac Studio to no avail. Finally read your post and unplugged the Studio Display. Counted to 15 and VIOLA! all issues solved.

Had to make sure that the Studio was the correct connection.

Yes - Apple - please fix this issue.

AJP

Jul 17, 2022 7:15 PM in response to Holger Laufenberg

I was trying a zoom call and my mic pooped out -- sounded like some kind of feedback issue. I fiddled with all the obvious settings to no avail, then asked Google to solve the problem. Unplugging and rebooting the display did the trick, all without needless hours spent thanks to your question and the advice given here. Hoping the same problem or others don't crop up, but if they do, I'll remember to "pull the plug". The answer to 90% of technical problems, I should have guessed it.

Jul 18, 2022 1:59 AM in response to Holger Laufenberg

THANK YOU!!!!! I have been on Apple support all yesterday evening and then this morning they wanted me to lug my display and box into the nearest Apple store for diagnostics. I did what you suggested, unplugged and plugged it back in.... seems to be all working again! I work as a psychologist online and have a full list of patients tomorrow. Thank you SO much.

Jul 18, 2022 8:27 AM in response to Holger Laufenberg

M1 Ultra Mac…. Update with two Mac Studio Displays…both screen sounds have now died. On for two seconds, double click sound and off. Tried safe mode, tried creating new user… all with AppleCare support and final resolve now I am reinstalling system software macOS Monterey… Just like started on one screen then went to both. The sound out of the m1 Mac Ultra is horrible I need my screens! I was running the latest software and updated the firmware a while ago on both monitors. I hope this resolves the issue. Not happy as I cannot do my work during this time.

Jul 18, 2022 8:56 AM in response to iGotchaMedia

Unfortunately, Apple support makes you jump through hoops that are often completely unnecessary - like reinstalling Mac OS if your monitor miss behaves. That is in part due a decrease in skill and in part Apple's official policy. If the first thing you were told by support is to simply restart your display....Apple would admit that there is an issue. As you know Apple never admits anything pretty much ever. In your case....if unplugging the studio displays from the power source and restarting them does not help....I still don't think its necessarily a software issue requiring you to install Mac OS..... Did you reboot your studio displays yet?

Important: Restart Your Studio Display

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.