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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Problem:
The keyboard on my MacBook is completely unresponsive. No keys register when pressed. The backlight does not work and the touch bar is intact. The trackpad also is fine. I had to connect an external keyboard to just enter my password and write this question up. This laptop was fine one day and i let it die. I plugged it in to charge and when I got to the login screen I found that keyboard didn't work at all. its a mac book pro 13 inch 2017. please help me.
Amberwojo Said:
"Unresponsive keyboard: [...]The trackpad also is fine. I had to connect an external keyboard to just enter my password and write this question up. [...]its a mac book pro 13 inch 2017. please help me."
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Troubleshooting Internal Keyboard:
Perform the Following with the External Keyboard:
Sometimes when changes are made to the system(i.e. updates), system configurations (i.e. for keyboard) become manipulated, technically. So, reset the SMC and NVRAM.
When you boot into Safe Mode, items load by default, with certain settings and caches set aside. So, hold down the shift key upon boot. See what happens then.
Amberwojo Said:
"Unresponsive keyboard: [...]The trackpad also is fine. I had to connect an external keyboard to just enter my password and write this question up. [...]its a mac book pro 13 inch 2017. please help me."
-------
Troubleshooting Internal Keyboard:
Perform the Following with the External Keyboard:
Sometimes when changes are made to the system(i.e. updates), system configurations (i.e. for keyboard) become manipulated, technically. So, reset the SMC and NVRAM.
When you boot into Safe Mode, items load by default, with certain settings and caches set aside. So, hold down the shift key upon boot. See what happens then.
Unresponsive keyboard
