I've dragged the TurboTax2021.dmg into the Applications alias or Applications folder but it does not complete with "your product is installed - enter serial number". The .dmg is sitting in Applications but when I double-click it, it asks to Drag TurboTax here (Applications) again.
Mac mini 2018 or later
The dmg file is a sort of container (technically called "disk image") which contains the real application you want to use:
See the contents of a disk image on Mac - Apple Support
Double click on it and it will open (technically it will be "mounted"). Copy the contained app from the dmg to your Application folder. After the application is copied you can launch it with a double click on it.
The mounted dmg can be unmounted (closed) by pressing the unmount symbol next to it appearing in the Finder sidebar.
The dmg file is a sort of container (technically called "disk image") which contains the real application you want to use:
See the contents of a disk image on Mac - Apple Support
Double click on it and it will open (technically it will be "mounted"). Copy the contained app from the dmg to your Application folder. After the application is copied you can launch it with a double click on it.
The mounted dmg can be unmounted (closed) by pressing the unmount symbol next to it appearing in the Finder sidebar.
The dmg "container", regardless if it's stored on a CD or downloaded from internet on your Mac, has to be firstly opened through a double click on it.
Just to be clear: to open it means to access its contents to be copied in your Application folder. To some extent is similar to a ZIP archive.
This is a video I found quickly on YouTube is addressing the mentioned operation. It has nothing to do with TurboTax, of course. It's just an example of how a dmg file and its contents is handled:
https://www.youtube.com/watch?v=khp8ihfiFZM
Basically, the steps are the following:
Double click on the dmg file -> Drag the showed contained app somewhere on your Mac (usually it's the Application folder) -> Double click on the just copied app in the Application folder to launch the app
Sometimes the dmg contains an installer rather than a ready to use app. In this case the installer is executed (again with a double click on it) to launch the installation process which installs the app following an automated procedure. When the installation is finished the usable app is found already copied on your Mac.
Thanks. For some reason it did not ‘mount’ nor install. I only ever see the .dmg icon and not the app within it. The .dmg gets copied when dragged into Applications. Will try Intuit support. Btw I’m using Apple’s USB SuperDrive. Expected installation to be automatic upon inserting disk (?)
When you start to install TT and a screen pops up stating for you to drag the DMG file to your application folder then dragging the DMG to application folder should work. I have installed TT many times. No need to double click the file. If you are getting some error I would contact TT support.
I assumed the installation of the TurboTax app was following the usual app installation procedure on macOS.
I apologize if I only confused lpha.
Np. Will contact TT support.
Drag TurboTax to Applications
