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Unable to reset

I bought a new iPad. After transferring all information to new one, I can’t reset my old iPad to manufacturer settings.

Posted on Apr 6, 2022 6:01 PM

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Posted on Apr 6, 2022 6:06 PM

Hi Lauwoo,


Apple Support provides a good document for resetting an iPad before selling it/trading it in.


What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support


If you are having issues getting through steps 1-8 under "Remove your personal information from your old device", try rebooting the device. Also be sure to have it connected to the Internet as you perform these steps.

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Question marked as Best reply

Apr 6, 2022 6:06 PM in response to Lauwoo5

Hi Lauwoo,


Apple Support provides a good document for resetting an iPad before selling it/trading it in.


What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support


If you are having issues getting through steps 1-8 under "Remove your personal information from your old device", try rebooting the device. Also be sure to have it connected to the Internet as you perform these steps.

Unable to reset

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